SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a stunning addition to my collection this watch has been! Exuding elegance while offering top-notch functionality, it's the epitome of style meets substance. Being waterproof adds to its versatility, perfect for outdoor adventures or just everyday use. But what really sets it apart is the glow-in-the-dark feature - such an innovative touch ensuring visibility at all times! This exquisite piece manages to be surprisingly lightweight yet durable - a testament to excellent craftsmanship.
This watch is a true luxury! The luminous feature is so cool, it's waterproof and feels incredibly high-end. Kudos to the design team! 👏
This watch has been the perfect addition to my collection! With its exquisite blend of luxury and durability, it stands out as a truly valuable accessory. The glow-in-the-dark feature gives it an edge, making sure I'm always on time even in low light conditions. Plus, being waterproof means not having to compromise style for practicality during outdoor activities.
I'm absolutely in love with this timepiece It's stylish, durable and surprisingly lightweight for such a luxurious item. Plus, being waterproof makes it perfect for my active lifestyle!
Got this as an anniversary gift from my wife - she nailed it! Waterproof and glow-in-the-dark features are practical while still maintaining that luxe feel.
Exquisite timepiece!
The watch offers water resistance but lacks advanced features. The luminous feature is useful in low-light conditions, but the overall design may not appeal to everyone.
This watch has exceeded all of my expectations: elegance meets functionality at its finest. Its luminosity is stunning even in dim light, plus the fact that it's waterproof? Pure genius! 💖
A stylish accessory that's also functional - waterproof and glows in the dark!
This timepiece is an absolute marvel! The combination of luxury and functionality is beyond impressive. With its waterproof design, I can go about my active lifestyle without any worry. Its lightweight feel defies the luxurious look making it a comfortable wear all day long. Theous feature? Simply genius! It ensures I'm always on time even in dimly lit environments. A truly high-end accessory that doesn't compromise on durability or practicality!
A high-end watch that can withstand my active lifestyle - perfect match!
This timepiece boasts water resistance, making it suitable for everyday wear. However, the luminous feature might not be bright enough for some users.
This watch has exceeded all expectations: it's stylish, surprisingly lightweight for such a luxe item, and incredibly versatile thanks to being waterproof. Plus, the luminosity is stunning - pure genius design! 💖 Perfect match for those who appreciate luxury without compromising on durability or practicality.
Luxury, durability, and practicality
I'm impressed by the quality. It feels luxurious yet so durable.