SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Love this comb! The microcurrent technology really stimulates my scalp and I've noticed healthier hair growth.
My hair has never looked better since using this magical tool. It's a real confidence booster!
The built-in LED vibration is amazing, it reduces my scalp tension after a long day. Feels like heaven.
This item is now part of my daily routine - the design means I can use it the shower too!
I'm on the road a lot for work, so its compact size makes it easy to take with wherever I go.
The 6ml serum oil applicator ensures that every strand gets nourished from root to tip. My hair feels stronger than ever before.
i love how easy it is to apply my favorite oils directly onto my scalp with the help of this comb
No more fumbling with bottles and making messes, this thing applies oil evenly across all areas of your head
It's not just a comb, but also an excellent massager that improves blood circulation in your scalp
this little gadget has been great at relieving stress while promoting better hair health
worth every penny 💰
This isn't just a grooming tool but also an excellent stress reliever after a long day at work 🛀
My wife got one of these for herself, saw how much she loved it so I tried...now we have two!
The microcurrent technology really works wonders on stimulating hair follicles
Portable and practical
The LED vibration is soothing - it's like a mini spa treatment for your scalp!
This thing makes applying serum oil so much easier, love the design.
A must-have for anyone wanting healthier, stronger hair. Worth every penny.
A+
Who knew a comb could do so much? The microcurrent technology is impressive.
I've seen noticeable improvements in my hair since using this. Highly recommend!
It's waterproof! Now I can pamper my scalp even when I'm in the shower.