SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Appreciate the soft white change of these lights. Planning to use them under my desk topper as a replacement. They seem easy to mount and recharge.
These lights have been phenomenal so far. The magnetic attachment system is effective, and the sticky pads hold firm. The motion sensor is reliable, and the three color modes are a great feature. The only uncertainty is battery life.
These lights are exactly what my kitchen needed. After charging, I set them to motion mode, and they light up reliably at night. I'm planning to get another set.
Bought on impulse due to its low cost, and it’s been a great addition over my dark sink. Installation is simple, and the motion sensor is highly effective.
The installation of these lights was a breeze, and they charge rapidly. They're incredibly responsive, activating immediately as I approach. The versatility in color options is a plus, and the remote conveniently controls multiple sets. I'm thrilled with them and planning to add more for under-cabinet lighting.
I initially bought one to test and quickly followed up with a two-pack. Their installation is effortless, and the adjustable dimming and light tone are superb. I'm planning to buy more for uplighting.
Bought these for my cabinet. They’re rechargeable, easy to install, and great as sensor or emergency lights. Highly recommend for anyone needing cabinet or sensor lights.
For a non-electrician with a dark kitchen, these lights are a savior. Easy to install, they come well-protected and ready to mount. Charging is quick, and the LED indicator is helpful. They illuminate my kitchen beautifully upon entry.
After returning several products, I found these lights to be perfect for under cabinets. The motion sensor is accurate, and the bright white light is just what I wanted. Planning to buy more sets.
The motion lights are great. Using them on night mode and the lowest setting helps prolong battery life. They're rechargeable, and the adhesive is reliable. An excellent product overall.
These lights activate during the night, guiding me safely to the bathroom. It's a game-changer not having to fumble for light switches or remember to turn them off.
These lights are good for under cabinet lighting and easy to install. They require frequent recharging, which is a downside, but they recharge quickly. I use the motion sensing mode to conserve power.
The perfect size for closets, these lights offer adjustable brightness and a convenient timer. Even without the remote, they can be controlled via side buttons. I highly recommend it.
The lights were straightforward to install, and the remote control extends beyond the included three lights. We purchased two sets, utilizing five in our kitchen and one in a dark utility closet, set to sensor mode."
Installed three in a dark stairway and liked them so much, we added more under our kitchen cabinets. Now there's no need for lights every time we enter the kitchen.
I’m impressed with these lights and have already ordered another set. They adhere well under cabinets and provide lovely accent lighting. I definitely recommend them.
We love these cabinet lights. Easy to charge and install, they’ve made kitchen use at night much easier. They also work great in closets.
After initial charging, these lights have lasted weeks without needing a recharge. They only activate at night, which I prefer.
I use these in my pitch-dark closet, and they're a revelation! The charge lasts a long time, and they activate with the slightest movement. Strongly recommended.
Absolutely love this! Perfect brightness and the motion sensor works great. Requires charging, but it’s not an issue.
Bought these for my homemade camping trailer. They are both beautiful and functional.
They have a robust feel and are very simple to program. I plan to buy additional units.
Everything about this product is appealing – its price, different modes, remote control, easy installation, and appearance.
These lights transformed our dark pantry. They switch on automatically and reactivate with minimal movement. Particularly beneficial for seniors.
The lights are incredibly bright, with an excellent motion sensor. Everything about them has been perfect.
They work well but I wish the charge lasted longer. Other than that, they're great as a night light.
I installed these lights in my basement bookshelves, and they work wonderfully. I appreciate the choice of white shades and the efficient charging.
I'm impressed by the motion sensitivity of these lights and the adjustable tone settings. They're a fantastic kitchen enhancement.
This light is excellent under my cabinets, especially when I need to see something extra on the countertop.
Can't comment on battery life yet, but the motion detection is excellent. I wish there were extra sticky pads for initial misplacements, but it’s a minor issue.
I'm really fond of this light bar. Its motion detection works seamlessly, and installation is a breeze.
Setup was a snap, and they perform excellently!
I should have bought these lights earlier! Perfect for a dark kitchen, and I plan to get more for other areas in the house.
Loved them so much, I bought four more. They look great and recharge easily. All set to motion sensor and I'm very satisfied.
I wanted a quality, easy-to-install light, and this product reflects just that. It illuminates beautifully every time I enter the room.
These lights are fantastic, especially in my RV. They've exceeded my expectations.
Installation was easy, and the magnetic removal for charging is convenient. I wish the lights stayed on longer in night mode.
Exactly what I hoped for – the lights are bright, functional, and I’m very satisfied.
Fantastic motion sensor LED light for under kitchen cabinets. Definitely planning to buy more.
The way the light illuminates the counter is perfect. I'm definitely planning to purchase more.
These lights are straightforward to install and use, with a long-lasting charge.
Work wonderfully in the kitchen under the top cabinets.
Finally, an under-counter light that works without needing an electrician! Absolutely perfect and cost-effective.
Aligning the magnets was challenging with unclear instructions. They feel a bit flimsy and fall easily upon touch.
Easy to install, good battery life once set up. Overall, very satisfied.
Easy installation, and they look fantastic at night under my cabinets.
These lights excellently illuminate my coffee pot in the kitchen. Very effective.
I've had these lights for about a month, and they're still going strong without a need for recharging.
These lights are perfect for under my bar area.
Very easy to set up and the brightness difference is notable!
We absolutely love these lights!
Worked great!!!
Love this product.
I love it.