SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the past few weeks, I've had pleasure of using these scissors and I must say, they have been an absolute game-changer! They are not just any pair of scissors; their performance has exceeded my expectations in so many ways. The feature stands out most for me is definitely the multi-directional cutting ability. This unique aspect makes them phenomenally versatile, allowing me to maneuver through materials with ease and precision like never before. It's this particular attribute that has significantly simplified my DIY projects - there's no longer a need to struggle or strain when attempting intricate cuts. Moreover, what surprised me was how effortlessly these scissors can glide through metal sheets. The phrase "like a hot knife through butter" springs to mind every time I use them on such tough material. It’s as if they were designed specifically for this purpose - it really is astounding! Another impressive characteristic worth mentioning is the grip comfortability even after prolonged usage periods. Often times with other tools, extended use can lead to discomfort or even blisters but that hasn't been an issue at all with these scissors. Their ergonomic design ensures a firm yet comfortable hold which ultimately reduces hand fatigue – another reason why they're perfect for those lengthy DIY tasks. In conclusion, considering all their outstanding features and high-level performance capabilities, I would without hesitation rate these scissors as a 5-star product 🌟🌟🌟🌟🌟 . They have truly revolutionized my crafting experience by providing efficiency and convenience wrapped up in one neat package! If you're looking for a reliable tool that delivers exceptional results consistently then look no further than these remarkable scissors.
Wow, just wow! These shears are fantastic. I was skeptical at first but they cut through metal with such ease that I was left amazed. There's no strain on the hands either thanks to their ergonomic design which makes them perfect for prolonged use. Plus, the fact that they can cut in multiple directions? That’s just icing on the cake!
As someone who loves crafting and often works with metal sheets, these scissors have become my new best friend. Not only do they make precise cuts every time but also allow me to maneuver around corners without any hassle due to their multi-directional ability! It's rare to find such high-quality tools that deliver exceptional results consistently while being easy on your hands too.
They truly revolutionized my crafting experience by offering convenience and efficiency all in one package!
👍
I love these scissors make intricate cuts so effortless. Their multi-directional ability is truly impressive and they're super comfortable to hold too!
High-quality
My hands used to hurt after prolonged periods of cutting but not anymore thanks to the ergonomic design of these fantastic scissors 👏