SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After suffering a cut while coring an avocado, leading to stitches, I discovered 'avocado hand' is a common accident. This tool has been transformative for me, as I now fear deseeding avocados with a knife. I don't use the slicer side much, but the rest of the tool is excellent. I've been gifting it to friends to ensure their safety!
I'm really fond of this product; it functions as expected. The only downside is needing to push the avocado out of the slicer as it occasionally gets stuck. But, it's still a great time-saver. Highly recommended! (:
This plastic blade slices through avocados effortlessly and the destoning blades work wonders without risking hand cuts. An excellent addition to the kitchen!
It's handy for removing avocado seeds and the knife is decent, but the slicer can be messy with soft avocados. I'll keep using it, just maybe less often with the slicer.
The knife part isn't very sharp, yet it does the job of cutting through avocado skin. The seed remover is effective and user-friendly. However, the slicer is the weakest feature, often turning the avocado into mush rather than slicing it, especially with ripe avocados.
Cutting avocados becomes incredibly easy with this.
This tool simplifies handling avocados a lot. Our whole family enjoys using it, and I'd certainly recommend it.
The cutter is efficient, and surprisingly, the stone grabber works well too. The scooper is functional, making the product worth it.
It's very user-friendly, making preparation enjoyable.
This is a high-quality, safe, and incredibly useful all-in-one avocado preparation tool.
Tried it on three different avocados: it cuts and removes stones well, but the slicing part is disappointing. It seems to work only on overripe avocados.
This tool is perfect. The plastic knife prevents the other half of the avocado from browning, the metal prongs efficiently remove the stone, and the grid scoop slices or mushes the avocado as it scoops. Highly recommended for regular avocado users.
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I appreciate how it scoops and slices the avocado simultaneously. The knife is effective, and removing the pit is much easier with this tool. I'll definitely purchase another!
Making guacamole has become much quicker and easier with this tool in our family. It's a game changer.
If you enjoy avocados, this tool is a must-have. It enables clean cutting, easy seed removal, and efficient fruit scraping. It's amazing, easy, and leaves no fruit wasted.
This tool is amazing. The 3-in-1 functionality - slicing, stone removal, and slicing - is perfect. Plus, it's dishwasher safe and easy to clean.
Great for slicing avocados. It's straightforward to use and very stable, getting the job done efficiently.
It might not be life-changing, but it greatly simplifies making avocado toast for breakfast. I love it.
The scooper was somewhat tricky to use. While it cut the avocado neatly, I accidentally pressed my thumb on the pitter blades. The scooper works well for scooping out the avocado, but I had to poke out the leftovers with my fingers. The pitter is excellent, though.
It works as advertised, a bit tricky to hand wash but fine in the dishwasher. It cuts and slices avocados effectively. However, as I don't use many avocados, I prefer a paring knife and spoon. It's a good item but not essential for me, so I'm giving it to my sister who uses more avocados.
This tool makes working with avocados so easy! It removes the seed effortlessly, and the cutting part is safe yet effective. It's a significant time saver compared to using a knife and spoon.
I adore this tool. After my daughter recommended it, I can't do without it. I even bought one for a friend, and she loves it just as much.
10/10 would recommend! This product simplifies and secures the opening, de-pitting, and slicing of avocados of all sizes. Easy to clean by hand or in the dishwasher. Even if you're not big on kitchen gadgets, this one is worth it.
A nice slicer, especially for perfectly ripe fruit. It's not as effective if the avocado is too soft.
I got this for my parents, who eat avocados daily, and they love it! Considering their pickiness, I rate it 5 stars!
The scooper didn't work perfectly, possibly because my avocado was a bit hard. Still, the concept of this product is fantastic.
I've hurt my finger multiple times trying to remove avocado pits with a knife. This item has been a lifesaver. It's so easy to remove the pit now!
This has become my favorite kitchen tool! It works great, and I often buy them as gifts!
I was unsure about cutting avocados before, so I rarely bought them. Now, I feel like a pro at it!
The cutting and pitting functions work well, but mastering the slicer takes some effort. It's not easy to scoop out the avocado, but it might just be a learning curve.
There are other methods for slicing and pitting avocados, but this tool is dedicated and much safer than using a sharp knife. It works!
I like its smaller size and shorter handle for better control. It works great not just on avocados but also on hard-boiled eggs and canned meats without ruining their texture.
Peeling, cutting, pitting, and mashing an avocado becomes super easy!
This solid one-piece tool is very reliable. My previous tool had two sections that would always separate during use. With this, you can slice the avocado and scoop to pre-slice it, using the central circle to remove the seed. Leaving the seed in the second half also slows down discoloration. A great tool!
A must-have! I didn't know I needed it until I got it, and now it's indispensable.
The tool works well, but I struggle with the slicing part. It's easy to cut the avocado in half and remove the seed. This tool has made seed removal a breeze, which is why it's a standout for me.
Amazing! After a recent accident that led me to the ER, this tool has made my life much easier and safer. I wish I had bought it sooner.
It makes removing the avocado pit so easy!
This tool is a game changer! Prepping an avocado in less than a minute without the fear of cutting my hand has been great. Love it!
I had my doubts, but wow, this tool works exactly as intended. A significant improvement for my avocado needs.
I wish I knew about this sooner! It has prevented those notorious avocado cuts. After a hospital visit from an avocado-related accident, this has become essential.
I'm not usually into gadgets, but I decided to try this. It's great for breaking up ground beef and possibly mashing potatoes (haven't tried yet). It did wonders on taco night, much better than using a spatula.
Simple to use. An all-in-one utensil.
This avocado tool is a clever concept but doesn't notably improve how I extract avocado flesh. It does everything as advertised though.
This tool works so well! As someone who eats an avocado nearly every day, this has made preparation extremely quick. Very happy with my purchase.
I really enjoy this avocado tool. For a future version, I'd suggest making the scoop side larger and adjustable. Other than that, it's perfect for anyone dealing with avocados.