SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My garden and I are in love with this multi-purpose hoe! It's incredibly versatile and saves me so much time. 🕑
I've been using this hoe for a few now and it's honestly best I've ever had! It's super, allowing me to tackle various gardening tasks with ease. The comfortable grip ensures my hands don't get tired even after hours of work. Plus, it seems really durable – no signs of wear or tear yet. Great tool for any gardener out there!
This tool is a-changer! It tackles all my gardening tasks without any hassle. Plus, it's super durable!
As an avid home gardener, I’ve tried many tools over the years but this multi-purpose hoe takes the cake. It has become my go-to garden helper - whether I need to dig holes for planting new seeds or break up some hard soil. Not only is it functional, but also easy on the wrists which makes all the difference during those long days in the yard.
Wow! This gardening tool is simply fantastic! 🎉 Its multi-functionality saves me from lugging around a bunch of different tools when tending to my plants. And let's not forget about its sturdy build quality which gives me confidence that it will last several seasons without needing replacement. A must-have for anyone serious about their green space!
👍👍
This is hands-down the best gardening tool I've ever used - sturdy, practical, and efficient! 👍
Product is good, thought it would be sharper.
This multi-purpose hoe has completely transformed my gardening experience! No more switching between different tools - this one does everything from weeding to digging trenches effortlessly and efficiently. What’s more? It feels so light in hand yet sturdy enough to handle tough jobs making it perfect for both beginner and experienced gardeners alike.
The versatility of this tool has made my life so much easier in the garden. Highly recommended for every gardener out there!
From preparing soil to planting seeds – this multi-tasking tool does everything flawlessly! Absolutely worth every penny!