SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've used a regular cotton wash mitt for years and decided to try something different. Bought this and I should have gotten one of these a long time ago! Been using this for a couple of months, and wash my truck once a week. So the mitt has been through 8 truck washes, and 8 times through the washer. Just so the dirt on the mitt gets washed off, and I don't scratch my truck.
This simple wash mitt has made the cleaning process so much more efficient for me. It's really absorbent and the little prongs give it a lot of surface area, which is super helpful. It's been a great addition to my car cleaning routine.
This mitt is just as described. It's soft, absorbent, and easy to use. I tend to use it more like a cloth or sponge rather than as a mitt, which might mean I need a second one. It's great for getting into the tight spots on the vehicle. I really like this item a lot and would definitely recommend it.
This mitt works great for removing dirt and grime from your vehicle.
This product has great microfiber plush and significantly decreases the chance of creating swirl marks in my vehicle's paint. It's been a valuable tool for maintaining the look of my car.
The mitt is a bit heavy when soaked, as others have mentioned. However, if you ring it out a bit, it's fine. It holds a ton of water, so I only had to dunk it in the bucket twice to wash the entire car. It makes the job easy peasy!
It's comfortable and easy to use. Really perfect for car washing, holds lots of soap, and it's easy to clean afterward.
This mitt is perfect for washing your car!
I like the color a lot. However, it's not as easy to clean after use as other mitts I have used in the past.
It can absorb a lot of soap water, which is very useful when washing your car.
I use this mitt for my car washes all the time and it really gets the job done. It's definitely worth the purchase.
It works as it should and is very soft, which is great for not damaging the car's surface.
It cleans good.
It works fine.
I now have two of these mitts as I really enjoy how well they work on my vehicles. They reach all the spots and do not deposit dirt back onto the vehicle. They clean well when dunked in water and carry lots of soap back to the vehicle, which is very efficient.
This is the first time I've used one of these mitts! I used to just use a big car sponge, but I have to say this is so much better for my paint. The elastic wristband isn’t too tight but it holds the mitt securely on my hand. I used it with Meguires car wash and it did a great job. Plus, it washes easily in the washer.
I washed my car myself for the first time in years. It was a new car so I'm still in the stage of taking great care of it. This mitt worked great, held a lot of water and suds, and made the job much easier.
It becomes quite heavy when it's absorbing water and can pull your arm down.
This mitt is great for washing my car! The quality is really good.
It makes washing the truck by hand a lot easier.
This mitt is a delight. Washes well on delicate cycle and holds loads of sudsy water, reducing bucket trips.
Great sponge, but takes a while to dry because it absorbs so much water.
Really nice quality, but it's huge and holds so much water. Takes ages to dry too.
The best wash mitt I've ever used.
Huge difference compared to sponges. These mitts did not disappoint!
Works well for cleaning, but gets heavy and clumsy when wet. A bit too big for my small hands.
Makes washing vehicles much easier. A must-have.
Don't need to visit car washes anymore, this does the job perfectly.
Great wash mitt.
Bought these large Microfiber Mitts for my SUV. Haven't used them yet but expecting great results. Might even try them for indoor cleaning.
Versatile item, great for dusting indoors or washing cars outside.
Nice quality.
Works really well for washing my car, no complaints. Very soft.
Feels quality-made, holds lots of water and suds, and is durable too.
Love this product, though the inside lining comes out when I remove my hand. Otherwise, it's great.
The interior dimensions match the exterior, making it comfortable and easier to control while washing.
Retains water and suds well, but can be a bit cumbersome when wet.
Incredibly soft and effective against tough dirt. Washes out easily and still looks new after multiple uses.
With five cars in the family, I'm impressed by how long this mitt lasts - about six months.
The fabric is super-soft and the mitt is well-constructed. However, when wet, it is significantly heavier than the lambswool mitt we had been using, so it is somewhat fatiguing after a while. Also, I worry that more weight when cleaning the car surface is not as ideal as less weight. That said, the car wash came out scratch-less, but we are probably going back to the lambswool, where we also had no scratching.
I purchased this for my husband and he told me he had just found a mitt that he really likes.
Super soft, I love this thing.
Makes car washing faster and simpler.
It's the softest and has the highest density of all the mitts I own. As much as I hate to do it, I recommend this mitt over all others.