SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unlike traditional clay, this product is quite different. It's surprisingly lightweight and incredibly malleable. I employed it to seal the connection between my portable air conditioner duct and the window panel, and it matched perfectly due to its white color. Applying it was a breeze because it tears easily by hand and conforms effortlessly to any surface. Plus, it adheres well.
The putty is white, and while it may not seamlessly blend with all surfaces, it would be beneficial if it were offered in a range of color options to better match different materials.
I bought this product to address some gaps in my house, specifically around doors and baseboards, which were too large to be filled with caulking. It comes in a white color that blends seamlessly with my existing white baseboards. It doesn't dry completely rigid; instead, it retains a slight flexibility, similar to how silicone dries.
Just as advertised, this putty is genuinely waterproof, making it indispensable for sealing tasks in areas prone to moisture, like bathrooms and kitchens.
I used it to conceal small nail holes from the past, and it worked wonderfully! Thank you.
This is hands down the best and easiest material to work with; it feels like a fantastic little trick I've discovered. I absolutely adore it! I highly recommend giving it a try.
I dislike working with foams, so this product is excellent for smaller tasks. However, if you have to seal a significant amount, it may not be the most cost-effective choice.
This putty demonstrated its versatility and adaptability in various applications. I utilized it to seal gaps around drain connections, fill wall holes, and even secure air conditioning installations. Its versatility makes it a valuable addition to any DIY toolkit.
I've simply covered all the ant entry points with this, and it has effectively reduced the ant presence in my home by 90%. Now, I only need to be vigilant about identifying and sealing any new ant entry points as they arise.
I had to patch a hole at the bottom of our door frame, and this product was a perfect solution. It came neatly packed in these small bags, which helped to keep the clay from drying out as I worked with it.
Very nice. Lasts a long time!
This sealing clay is fantastic. It's easy to work with and shape. Just fill the gaps, and after drying for 3-5 days, it becomes waterproof, durable, and can be easily painted over.
This product combines the qualities of caulk and spray foam but without the mess of spray. You simply tear off pieces, use them to fill gaps and panel seams, and then dip your finger in water to flatten and smooth it out. Unlike spray foam, which can be messy, and caulk, which can be challenging to work with, this material has a soft, putty-like consistency. It's odorless, water-based, and cleans up easily. Overall, it's a fantastic product!
Seal the plumbing under the sink washed out
It is easy to use and flexible to seal the air leaks.
It's quite adhesive and has a pliable texture similar to airy playdough. It may require a bit of manipulation to achieve your desired consistency, but it's manageable. After using it, you'll want to wash your hands due to its stickiness. However, it excels at creating effective seals and is ideal for both construction and DIY projects.
The mass becomes dry after approximately 24 hours and cannot be perfectly molded at the end of this period.
So much nicer than the spray foam.
I found this product to be a handy and effective solution for a range of sealing and repair needs.
I've never encountered or utilized something quite like this before. While I'm familiar with putty and spackle separately, this product seems like a blend of the two.
I quickly received the order and now need to test the material. It seems to be of good quality and I believe it will perform well when used. The delivery was prompt, and the seller is reliable.
This sealer is incredibly user-friendly. It can be easily broken off and rolled up, making it ideal for filling both small and larger gaps around the pipes under the sink. I have full confidence that it will maintain a reliable seal.
This is a great alternative to standard sealant products.
Very easy to use. Molded into the drain hole. So far, no issues to mention.
Overall, I found this product to be a handy and effective solution for a range of sealing and repair needs.
This product is fantastic, but I'm curious if it's safe to use around the heat pipes in my apartment. Can anyone confirm this for me?
Useful. I'll assess its durability over time. It's challenging to remove from the package, but once out, it shapes easily.
This product performs exactly as advertised. I utilized it to patch up a hole in my wall, and I plan to use it around various piping both inside and outside my house. Additionally, I reached out to the seller and received confirmation that the product can be painted over once it has fully dried.
This stuff is great.
It’s easy to mold and apply. It dries in about 30 mins I believe.
The only problem I encountered with the product was that I had to refrigerate it overnight before using it. When it's initially opened, it can be quite sticky, especially in warm weather, resembling marshmallow cream. However, when it's chilled before use, it works perfectly without any problems.
Works for my sink
I have a couple of cautions to share. Firstly, this product is noticeably lighter in weight compared to traditional clays, which means that if you're shaping a standalone item, it may not have the desired bottom-heavy balance. Secondly, it's worth noting that there are no provided instructions, so you'll need to experiment with it, just as I did. Nevertheless, overall, it's an incredibly useful product, and I'm eager to explore other applications for it.
I appreciate the convenience of these individually wrapped packets, as they prevent the need for a large tub that could dry out over time. Since I don't use this type of material frequently, it also helps save space.
Sealed the gap in the stove, I will look in the morning, it will not fall off, it means that the thing is good, then I will add the review.
This is a good alternative to standard sealant products.
I applied this using gloves and a thin spackle knife, and the putty adhered well while effectively filling the edges of my dryer vent. I'm eager to see how it holds up over time!
I used it to fill enormous holes that the plumber had left behind.
Very easy to use.
This product is different from typical plumber's putty; it has a marshmallow-like texture. It works effectively for sealing wall penetrations related to electrical and HVAC lines. It's suitable for duct sealing but not recommended for use as plumber's putty for sink drains.
It works in good and shapes good. Dries great too!
The texture of the sealant inside is reminiscent of marshmallow, and the application process involves rolling it out and wrapping it around whatever needs fixing. After I applied it to the gap in my shower, I allowed it to sit for approximately 72 hours, and it remained soft to the touch while providing a complete seal that has held up admirably.
The sealant itself exhibits remarkable resilience against wetness and moisture, which is truly impressive. The application process is straightforward; you simply open the packet and apply the material to the desired area.
This putty sealant is fantastic! I applied it to seal the gaps in my shower that used to cause leaks, and I'm thrilled to say that I no longer have any water seeping onto the floor.
I used this product to seal an area of my wall around existing pipes, and it hardened within three days.
I purchased this product to seal some small gaps in my bathroom fan and to patch up a hole in the wall. It turned out to be more "foamy" than I had anticipated; I was initially expecting something more like clay or spackle. It has a very light and somewhat unusual texture, but it does the job as advertised! I'm satisfied with its performance, and I still have plenty left for future projects.