SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works really well. The bigger size of potato that will fit is in the pictures. Definitely recommended for home use. It’s really convenient. Will try with other veggies soon.
Excellent 👌 product 👍 I recommend it 100%
This produce is exactly as you see in the picture, it is sturdy will packed and comes with both the size blades and the brace plates for the press. Very sturdy I will be happy to make fries (especially sweet potato fries) because they are too hard to use those mostly plastic ones on! I don't forsee needing another for awhile but I have friends who could use one as a gift!
This is a great kitchen item! I love it! it works great & is made extremely nice/ great quality!. I'd recommend buying one for sure.
Quite pleased, limited size of potato but it is a good length of fry. easy to clean
it was great cutting onions so fast , another handy gadget
it's small, and the space for the veggie is even smaller. works well. thicker veggies need a little more effort to push through.
another handy gadget, this works perfectly, super value, perfect Bought this because fries are expensive now compared to a few years ago just like everything else. Since we have a deep fryer at home and potatoes are relatively easy to find all the time this works well for making fries. What we did was buy a large bag of potatoes and peel them and cut them into fries with this chopper. Rinsed and dried them and then proceeded to place them in portion sized bags in the freezer. Now we can grab a bag or two and cook them up as needed instead of buying expensive bags of fries from the store.
Nice little appliance. Handle was a bit loose, but easily fixed with a small crimp.
I can’t wait to use this kitchen tool. I love to cook. It’s just me so I have not been cooking as much. This tool will cut down on preparation time.
Very nice, works great!, great price, I would recommend to others.
this works perfectly i cook for one an some things become a chore to do, and this does the dicing in a single stroke and it cleans up well in the dishwasher...i highly recommend it
MY NEIGHBOR REALLY LIKES IT...WISHES IT WAS BIGGER FOR BIGGER POTATOES BUT HE CUTS THEM IN HALF AND IT WORKS FINE , super value, perfect
Same to the photos I recommend it d good material
We've begun making homemade french fries and this should make the process go a lot smoother. Coat them with a little oil, maybe spices, and cook them in the rotisserie cage in the air fryer. They turn out fantastic, and we can use our choice of healthy oil. Win-Win.
excited to try. as we get older some things get harder to stand and do. this makes quick work for cutting vegetables after standing and peeling. alittle work to change blade sizes but getting easier as I go. well constructed.
I love the kitchen gadgets! I made Reg and sweet potato FFs in less than five min tossed them in the air fryer for 15 min. Everyone is satisfied. It comes with two size cutters.
remember to have what you put in to cut fits before you use the cutter or you might break loose a blade. and clean after each use. otherwise it's a wonderful cutter. I would love to be able to order other blade heads.
The style of the product was elegant and suited the atmosphere of my home well.
Great product, works good 👍, well built, Variety Of Blades, convenient, , another handy gadget
Super excellent the only thing I thought was a little bigger but it doesn't matter you cut the potato a little smaller and fight a million
Works As Expected, Very Useful, Love It, so easy
Love this item so far. Made great french fries fast., Very Useful
the stainless steel cutter is excellent for cutting potatoes and other veggies in strips. I'm going to order one for my granddaughter for Christmas but iam going to see about getting her one that has other blades for cutting different things.