SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality.
Having tried multiple nail clippers in the past, I can confidently say that this set stands out from the rest. The premium stainless steel construction is immediately noticeable and gives a sense of durability. They are not just robust but also incredibly sharp, cutting through nails with precision and ease - no more jagged edges or painful snags! The two different sizes cater to both fingernails and toenails efficiently, making it a comprehensive solution for my grooming needs. Plus, these clippers have an ergonomic design that fits comfortably in hand for easy maneuvering. It's clear that thoughtfulness has gone into every detail of this product.
It's a nail clipper alright? But cuts smoothly. Good!
A must-have for personal grooming! 👌
These clippers are a cut above the rest! Sharp, durable and easy to use.
Looks good
I've been on the hunt for a good set of nail clippers that won't break or rust after a few uses, and I think I've found them in this product! These feel sturdy in hand yet light enough to use comfortably. Plus, they come as a set - one for fingers, another for toes - which makes it super convenient. Bonus points: They're made from stainless steel so no worries about rusting!
no more struggling with old dull clippers 😅
clean cuts every time!
As it puts in the description. Looks good quality
This set is truly impressive! From its solid build to its efficient performance - it ticks all boxes for what I look for in quality nail clippers. Each piece feels substantial yet balanced when held, indicating its superior craftsmanship and materials used: premium grade stainless steel that won't rust or degrade over time like some cheaper alternatives do. What really sets them apart though is their sharpness; they glide effortlessly through nails whether thick or thin leaving behind neat clean cuts each time reducing chances of ingrown nails significantly- something I struggled with using other brands' products earlier!
Like on the photo
love it
ok
Arrived in excellent condition and works well. Very happy with my purchase :)