SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice
This hairbrush is an unsung hero in my everyday routine. The natural beech wood wide board design is not only visually appealing, but it also offers unique comfort and ease during use that I't found with other brushes. It glides my hair effortlessly, detangling without causing breakage or discomfort. What sets this brush apart though, is the gentle massage feature - it's like having a mini spa session every time I brush my hair! My scalp feels stimulated and refreshed after each use which has notably improved both the health and appearance of my locks.
👌 Absolutely love this hairbrush!
Pretty
Highly recommend this brush!
When I first received this wooden hairbrush as a gift, I was unsure about how much difference it could make to my daily grooming routine. However, after using it for several weeks now, I can confidently say that this product exceeded all expectations! Its massaging capabilities provide an unexpected moment of relaxation amidst busy mornings. Furthermore, its wide board design makes brushing quicker without compromising on effectiveness or gentleness.
Very high quality, heavy and large size
got this brush as a gift, wasn't sure at first but now i'm hooked 😍
Detangles without pain!
I never thought that something as simple as changing your hairbrush could have such a profound impact on your day-to-day life! This natural wood wide board brush isn't just aesthetically pleasing; its functionality surpasses any other brush I've used before. The bristles are firm enough to untangle even the most stubborn knots yet gentle enough not to cause any pain or discomfort. Plus, there's nothing quite like feeling those bristles soothingly massage your scalp!
Just wonderful.
great
Love it!
The beauty of this particular tool lies within its simplicity: A well-crafted piece made from natural materials designed to serve you effectively whilst providing additional benefits such as head massages during usage – talk about multitasking!
not only does it untangle my locks easily but also gives me mini head spa every time i use it 🙏
Hair feels smoother after each use.
Never underestimate the power of a good quality hairbrush! Since switching over to this beechwood model with massaging features and wider-than-usual surface area for brushing through tangles easily - let's just say my haircare routine has seen a significant improvement. It manages to detangle without causing any discomfort and the massaging feature is simply the cherry on top! I'm definitely not going back to regular brushes.
leaves your hair feeling soft and smooth without any fuss or discomfort.
Best gift ever received!