SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must express my sheer delight with these nylon ties that I've recently started using. As a keen gardener, it's of utmost importance to me to find products that are user-friendly and reliable, and these ties tick all the boxes. Moreover, reliability is another key feature of these nylon ties. They do not snap easily under pressure nor get damaged due to harsh weather conditions - rain or shine, they hold up remarkably well. It gives me peace of mind knowing that once I secure my plants with these ties, they'll stay put without any worries about them coming loose unexpectedly. But perhaps what makes these nylon ties truly exceptional is how gentle they are on my beloved plants. Unlike some other options in the market which can cause damage or leave marks on plant stems due to their rough texture or inflexibility, these ones ensure complete safety for my green friends. The material doesn't cut into the stems nor constrict growth but rather provides support gently yet effectively.
👍👍👍
My husband bought these for our vegetable garden. They're strong yet gentle on the plants. our tomatoes feel good!
nice
The quality of these ties is outstanding! Not only are they durable but also adjustable which means you can reuse them season after season. An excellent investment for any green thumb out there!
I was skeptical at first ...but I was wrong! These have made my climbing plants such a breeze; wish I'd found them sooner.
A must-have for anyone serious about gardening 🌱 The strength of this product is impressive; it holds up even under heavy foliage without causing harm to the plant itself.
Bought these for my mum who loves her flowers more than anything else. She said its useful tool
It works!!!!!!
Superb product! Easy-to-use design makes life easier when dealing with unruly vines or supporting young saplings – highly recommend 👏
they're strong, flexible and don't damage my plants - like
These plant ties have made gardening so much easier for me! I use them to train my ivy along the trellis, and it's working wonders
As an avid gardener with arthritis, finding easy-to-use tools is essential. These nylon ties are gentle on my hands while providing excellent support to my plants