SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch has totally changed how I interact with my phone. It's so convenient having notifications right on my wrist - and did I mention it looks great too?
As someone who is always on the go this smartwatch has been an absolute lifesaver. The OLED display is incredibly clear and bright, making it easy to read messages at a glance without having to pull out my phone. Plus, the seamless Bluetooth connectivity means I'm never far from important notifications or calls. But what really sets this watch apart for me is its waterproof feature - whether I'm caught in a sudden downpour or decide to take a spontaneous dip in the pool, I know my watch can handle it with ease. It's not just practical though - its sleek design makes it a stylish that complements any outfit.
love this little gadget! the bluetooth connects seamlessly with my phone. plus, being able to use it in the shower? absolute win!
Fantastic
I've never considered myself much of a tech person until now – this smartwatch has completely changed my perspective! Its stunning OLED display provides such clarity that even someone like me who isn't tech-savvy can easily navigate through its features. And speaking of features, being able to wear it while swimming or showering without worrying about water damage? That's simply amazing! Additionally, the Bluetooth connection between the watch and my phone couldn’t be more effortless which makes receiving notifications right on my wrist incredibly convenient. Not only does it look great but also adds so much value by simplifying daily tasks!
i'm not usually for tech but this smartwatch is something else. waterproof, sleek design & oled display... couldn't ask for more.
Swimming worry-free, great visibility!
just unboxed my new gadget and i'm floored! the oled screen is stunningly clear, it's like having a mini cinema on my wrist. plus, swimming or showering with it? no worries at all!
never been one for gadgets but this smartwatch won me over. being waterproof with a smooth design and that crisp oled display... what more could you want in watch?
This smartwatch is a real treat for tech enthusiasts like me. The OLED display offers such clarity, it's impressive! And the waterproof feature? It’s been a lifesaver during my swimming sessions and unexpected rain showers. Plus, the seamless Bluetooth connectivity with my phone makes life so much easier.never thought i'd be one to about a piece of technology but this smartwatch proven itself indispensable. its oled screen provides an exceptional viewing experience while its sleek design adds that touch of sophistication to any outfit. also being able to wear it in water without worry is just fantastic!
Convenient notifications, stylish wristwear.
The seamless bluetooth connection between the watch and my phone is just amazing! And did I mention how cool it is to have such a handy device that can be used even while taking showers without any fear of damage?
This sleek little number has completely transformed how I use my phone. Notifications pop right up on this stylish piece of tech - not to mention its killer looks are an absolute bonus.
worthwhile
I'm thoroughly impressed by this watch's capabilities - not only does it notify me instantly about important messages or calls, but I can also comfortably use it in wet conditions thanks to the waterproof feature. Its OLED display enhances visibility, making usage all the more convenient.
With its clear display and solid water resistance, this device offers good functionality, though it occasionally struggles to maintain a stable connection with mobile devices.
seamless connectivity, shower-friendly.