SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've recently added this adorable little gnome to my garden, and let me tell you, it's made all the difference! It adds such a charming touch. The craftsmanship is truly remarkable - from its rosy cheeks to its tiny boots, every detail is perfect. Even in harsh weather conditions, it has remained vibrant and cheerful looking. This cute dwarf has become the star of my outdoor space! 😍
Such an adorable dwarf! It's sturdy, well-made, and adds so much charm to our outdoor space.
I was searching for something unique to spruce up my backyard when I stumbled upon this delightful dwarf statue. A wonderful addition indeed! Its colorful design catches your eye immediately and brings an element of whimsy to any outdoor setting. What impressed me most was its durability - despite being exposed to sun and rain, there are no signs of fading or wear-and-tear so far. It's definitely worth every penny!
The craftsmanship on this charming dwarf is top-notch. I've had it for months now, still as vibrant as day one.
Oh boy, do I love this darling gnome! My kids gifted it to me on Mother’s Day as they know how much I adore gardening 🏡💚 Its quaint charm brightens up our patio beautifully while also serving as a fun conversation starter with guests over barbeques or evening tea sessions ☕️ The quality exceeds expectations – sturdy yet lightweight; well-crafted yet affordable; vibrant yet tastefully done – making it a fabulous find.
I'm absolutely smitten with this delightful gnome. It brings a touch of magic to my garden and has been a hit with the neighbors too!
This gnome is just perfect - looks great in my flower bed and has survived several storms without any damage!
This gnome is simply wonderful! My kids adore him and he definitely brightens up our backyard.
This enchanting dwarf figurine has quickly become one of my favorite parts about coming home each day after work. As soon as I pull into the driveway, seeing that friendly face waiting there always puts a smile on mine 🙂 Not only does it add character and personality to my front lawn but also stands strong against wind storms or heavy rains which we frequently experience here in Florida.
Sturdy, colourful, and full of personality - that's how I'd describe this fantastic garden gnome. Couldn't be happier with my purchase!
This lovely little dwarf has become the star attraction of our front yard – even passers-by comment on his cuteness!
If you're looking for something unique yet classy for your garden decor, look no further than this enchanting gnome statue – worth every penny spent!