SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit hesitant about buying this mesh dress hoodie for my pet initially. I mean, how often do you find that's both stylish and comfortable for your furry friend? But boy, am I glad I took the plunge! The Halloween-themed design is absolutely charming - it added just the right amount of festive flair without being overbearing. My little one seemed to enjoy wearing it too; there were no signs of discomfort irritation whatsoever. What really impressed me though was the quality of the material used. It felt soft yet durable enough to withstand some rough playtime sessions (and trust me, we've had quite a few!). All in all, a great purchase that made our Halloween celebrations even more memorable.
The quality is impressive
fantastic
This pet mesh dress hoodie turned out to be an absolute hit at our recent Halloween party! The moment my fur baby walked in wearing this adorable outfit, she became the center of attention. Everyone couldn't stop gushing over how cute she looked! And while aesthetics are important, comfort is paramount when it comes to clothing for pets. This product nailed both aspects perfectly – its breathable fabric ensured she stayed cool throughout the night and didn’t feel weighed down by her costume either which can happen with other outfits we’ve tried before. Plus, putting on and taking off this garment was surprisingly easy – no struggling or fussing around involved at all which is always a win-win situation in my book!
so happy with this purchase
😻 The cutest thing ever!
As someone who loves dressing up their pets but also values their comfort above everything else, finding suitable attire can sometimes be challenging... until I stumbled upon this gem of a product: A Pet Mesh Dress Hoodie designed specifically for Halloween festivities! Not only does it look incredibly cute on my four-legged companion but also scores high marks on functionality aspect as well- thanks to its lightweight design and snug fit that doesn't hinder movement at all. Moreover, despite several rounds of washing, the vibrant colors and intricate detailing have remained intact. It's safe to say that this purchase was a complete success - my pet looked adorable, felt comfortable and we received so many compliments! A win-win situation all around.
absolutely delighted with this product.
nice