SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the lookout for a fun and festive costume for my dog this Halloween, when I stumbled upon this pumpkin coat. The moment it arrived, I knew I had made the right choice! It not just about how cute it looks – which is beyond words by the way – but also about its quality. The fabric feels soft to touch and seems durable too; definitely something that will last more than one season of. My pup seemed comfortable in it as well, showing no signs of irritation or discomfort, which usually happens with other costumes we've tried before. This has been an absolute hit at our family gatherings!
cool
Absolutely love this little pumpkin outfit.
This pumpkin pet coat has added such a delightful twist to our Halloween celebrations! Our cat instantly transformed into an adorable little jack-o-lantern once she put on this outfit - making everyone’s hearts melt at first sight. What impressed me even more was the level of comfort it offered her; she could move around freely without any hindrance or unease - something very important when you're dressing up your pets. Furthermore, cleaning up after all the fun isn't a hassle either because this coat is machine washable; talk about convenience! All in all, worth every penny.
nice
we'll be using again next year! 🐶💕
As someone who loves celebrating holidays with their furry friend by my side, finding perfect outfits that are both adorable and comfortable can be quite challenging sometimes. However, this Pumpkin Pet Coat exceeded all expectations! Not only did my pooch look absolutely charming prancing around as a mini pumpkin but he also seemed extremely comfy while doing so - thanks to its plush material that keeps him warm during those chilly October nights yet breathable enough to prevent overheating indoors during parties or get-togethers. Easy to put on and take off too - saving us from unnecessary struggles each time we dress him up.
my rabbit wore his pumpkin costume all night long without any fussiness or discomfort.
This has got to be the cutest thing I've ever bought for my kitten.