SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm highly impressed with the quality of these brushes, particularly the strength of the bristles. The set includes three brushes with varying levels of hardness, catering to different hair types and usage needs. One brush even features a clever plastic piece that aids in lifting out hair mats effortlessly. The shampooer is fantastic! It simplifies the process of washing my dog, who also seems to enjoy it. I'm delighted by the soft pastel colors, including pink, blue, and mint green. Using these brushes is a breeze—just add shampoo, wet your pet, and gently squeeze the brush while massaging your furry friend. They'd work equally well for cats too! In fact, I used one to groom my cat, although the shampooer would be ideal for feline baths.
Bathing my dog has always been a challenge due to her double-layered, water-resistant coat. This product has been a game-changer—it penetrates her coat effectively, making it easy to apply soap without constantly needing to reapply. Bath time is now quicker and less stressful for both me and my dog.
I never realized how much money I could save on dog shampoos until I started using this product! It's been fantastic for both my 1-year-old Rottweiler, who loves baths, and my 13-year-old Yellow Lab, who typically avoids water. Not only did it minimize hair loss for my Rottweiler, but it also helped to manage my Lab's undercoat, resulting in reduced shedding and a cooler dog. Both dogs required only a single fill of shampoo per bath, making it a cost-effective and efficient grooming tool.
The integrated soap and shampoo dispenser simplifies the bathing process significantly. The soft silicone bristles effectively clean while remaining gentle on my dog's skin. The brush's size is perfect for my large dog, fitting comfortably in my hand and making washing sessions more efficient. My dog seems to enjoy the gentle massage from the bristles during baths. While it's not a miracle solution, this brush certainly makes grooming sessions easier and more enjoyable for both me and my dog.
As a cat owner, I found this product to be a game-changer. While I've seen some reviews critiquing the softness of the bristles and the bendiness of the plastic, I personally haven't had any issues. My cat despises bath time, but now I can wet her without struggling to get her into the tub. The built-in soap dispenser is a plus for me, although it may not be suitable for heavy scrubbing. Overall, it's a perfect solution for my cat's bath time, earning a perfect score from me.
This sponge brush has transformed bath time for my cats. They appreciate the soft bristles, which feel soothing on their skin. Bathing used to be a struggle until I introduced this sponge into the routine. Simply fill the center cap with shampoo, give it a squeeze to dispense the soap, and start scrubbing your pet. It works wonders for both cats and dogs alike.
The brush is soft and matches the picture perfectly.
If you're only applying shampoo, it may not create enough foam. I recommend placing a small sponge inside to generate more foam. 😄😄😄
My dog didn't quite understand it at first and tried to eat it, haha!
I tend to be a bit heavy-handed, but my dog seems to enjoy the way it scratches him. It spreads soap all over him and scrubs him effectively, so I'm happy with it.
I absolutely love it! It helps me scrub thoroughly and lathers up nicely, so I don't have to use my nails to scrub. Very handy.
This brush provides a gentle massage for my cat as I brush her fur (dry, without water). It's perfect for my sensitive cat who usually dislikes being brushed. She needed some time to get used to it, but after a few seconds, she realized she liked it and started purring. If she's had enough, she lets me know with gestures, and I stop. It doesn't collect fur like a regular cat brush, but it gives a nice massage. I've also tried a regular cat brush, but she doesn't seem to enjoy it.
Not only is this brush cute and practical, but it also fits comfortably in your hand, even with my slightly arthritic hand. Fill it with your favorite dog shampoo, and watch your dog enjoy the gentle scrubbing motion. I also use it as a detangler brush during the week. Definitely a good purchase.
I like this brush. It creates a good lather when washing my pups! I don't fill it up with soap; I just put the soap on my dogs and then use the brush. It works great!
This item fits easily in the palm of your hand, and my dog seems to enjoy the feel of it. However, the soap dispenser aspect is a bit pointless as the soap constantly leaks out, so it doesn't dispense effectively. I'll continue to use it because my dog likes the bristles.
My dog has sensitive skin, and this shampoo works well for him and his coat.
This is perfect for my dog. She loves how soft the brush is, and it's gentle on her. I also appreciate the easy shampoo dispensing feature, which makes showering her a breeze.
My dogs love this brush. I can scrub them all over, and they absolutely love it. The bottom of the brush is soft and won't hurt them. The only thing is that the soap will leak out, so only put in what you need for each bath!
This product makes it easy to shampoo my Shih Tzu. It's smaller in size but fits well in my hand.
I bought this to bathe my golden doodle because I felt like I was using a lot of shampoo and still not covering all her hair. This product works great; I was able to scrub her all over, creating bubbles and leaving her smelling great. I love it.
My dog loves this! It's small, so I use it when traveling with him. I wish I had discovered this sooner!
It's very gentle. Bathing my dog is a challenge, but this brush is soft, holds the shampoo well, and is easy on my dog's skin. However, it can be a bit slippery when wet, so you might need to pick it up a few times during bath time.
It works, but my dog weighs 150 lbs, so I prefer pouring shampoo in my hand and rubbing it on him. He's so big that the product didn't provide enough soap.
As my dog is getting older, I need to be quicker during bath time. This tool has made bath time much faster, and I wish I had ordered it sooner.
This is a fantastic tool for washing our dogs! Our healer really enjoys it, as it's soft yet effective at scrubbing. I think kids would love using it too. It's cute, colorful, and easy to use.
This is perfect for gently scrubbing my pup. I've read some reviews saying that the shampoo leaked out of it, but I didn't have that issue. In fact, I might dilute the shampoo with a little water to make it come out even more easily. But overall, I love it! It's better than lathering his fur with just my hands.
I love this product. I wish the shampoo seal was tighter to prevent leakage, but it's still worth the money and serves its purpose.
The top where you put the shampoo in can sometimes push all the way down, so you have to turn it upside down when finished, or soap will pour out.
I have two Siberian Huskies, and it has made showering them much easier. No more mess when applying shampoo, and it's easier to brush them.
My dog didn't move; she must have loved the sensation. She stood there for quite some time, enjoying the gentle scrubbing. I'm so glad I purchased this!
Simple and does the job.
It has made bathing my 140lb dog much easier. I filled it with shampoo, and it lathered just fine. I should have ordered one sooner.
My dog hates showers, but as soon as I put this on her, she relaxes, and bath time becomes a breeze. I would recommend getting this; it's very easy to use and comes in handy.
I love using this on my two dogs. One of them is a bit squirmy, but the other one absolutely loves it. She doesn't mind at all. Thanks, TikTok!
My dogs are usually uneasy during bath time, but when I used this, they didn't even flinch. They love it! So, I'm happy because my dogs are happy!
Yes, it's a bit messy because it leaks so much that I have to refill it sometimes before using it on my puppy. Having said that, my puppy loves it and lets me scrub her without fussing. He even lets me scrub his face! I'll deal with the mess as long as my little guy enjoys his baths.
I love this dog bath brush. It's great, and my dog loves it too. It really works.
This brush is incredibly soft. I tested it on my arm before using it on my pup. I filled it up once, but you have to put too much soap for it to come out. I prefer putting the soap on my pup first and then using the brush. I even use it on my pup's paws, and she doesn't mind at all.
It's okay, but the top keeps falling off, so I no longer put shampoo in it. However, I still use it to scrub the dogs after applying shampoo the old-fashioned way, and they like the feeling of the brush bristles on their skin. It's for them, so if they like it, I'm happy with it.
My Yorkie used to hide during bath time, but now she relaxes and enjoys the massage from this brush. I love it even more than she does! It's a great find and a game-changer!
This scrubby is amazing. Washing the dogs has never been so quick and easy. The bristles are soft and easy to handle. I definitely suggest purchasing this.
This was great. It was soft on my puppy's body and got him really clean. The only issue is that shampoo leaked out of the brush when not in use. I filled it up thinking the shampoo would stay until next time. Still, I loved using it.
My dog really loves the feeling of this brush, and I prefer it over using my hands. It's much easier.
My Yorkie LOVES bath time with this tool, and I love how easy it is to apply shampoo. He feels like he's getting a massage, and I know he's getting clean! I highly recommend it.
It works great on my German Shepherd's long hair, creates a great lather, and cleans effectively. A great product!
It's a great product, but the middle holes for the soap need to be a bit larger for it to dispense properly. Once I made the holes bigger, it worked well.
It's a great product, making bathing my dog much easier. The only issue is that soap leaks from the lid when you squeeze it.
It's so easy to use; my eight-year-old loves giving the dog a bath, and I don't have to stand over her anymore. The tool dispenses enough soap over time, and it doesn't dry out when leaving soap in it either.
The brush part with the bristles is great; it works perfectly and is very comforting for the animal.
Easy to use, great value. Even the dog seemed to enjoy it.
I have a Chihuahua who hates taking baths. She's only 4 pounds and quite fearful. This brush is gentle but provides the scratching sensation she likes, making her legs move as if to say, "Don't stop, Momma." I highly recommend it.
I've used this on my dog a few times now. It's easy to fill with soap, and the entire brush is soft. It makes it easy to wash her legs and feet without causing any discomfort and cleans her effectively.
I love using this! It's easy to use and cleans my pups thoroughly. It's soft, and the pups enjoy it.