SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this portable playpen! It's become my pet's favorite spot, whether we're at home or enjoying the outdoors. The ample space inside means my pet can stretch, roll, and play to his heart's content. The door feature is so convenient, making it easy for him to enter and exit without any fuss. What really stands out is the playpen's robust build, reassuring me that it can withstand all sorts of pet shenanigans. Cleaning it is a breeze, ensuring my pet's area is always fresh and hygienic. The flexibility to expand the playpen is fantastic, especially as we plan to adopt another furry friend soon. It's more than just a play area; it's a cozy, secure environment that keeps my pet stimulated and content. Plus, it looks great in any setting – a chic addition to our home that keeps our pet safely engaged.
This playpen has been a game-changer for our family! It's the perfect safe haven for our fur baby to unwind and play, both indoors and outdoors. Its ease of setup is remarkable, unfolding in minutes to create a secure area that's just right for our pet. I particularly appreciate the convenient door, allowing hassle-free access for our little adventurer. It's lightweight yet surprisingly durable, handling all the rough and tumble play with ease. When we're on the move, it's the first thing we pack, providing a familiar and secure space for our pet no matter where we are. The stylish design is a bonus, adding a modern touch to our home. It's truly a versatile, practical solution for keeping our pet happy and out of trouble.
Ever since I brought home this fantastic playpen, my little buddy's days have been filled with so much more joy and excitement! The spacious design gives him ample room to frolic and play with his favorite toys, while I can relax, knowing he's safe and secure. Its sturdy construction impresses me, easily withstanding his energetic play sessions. Setting it up was a breeze, and I love how it folds up compactly, making it our go-to accessory for trips. The additional panels option is a great touch, perfect for when we have furry friends over. It's not just a playpen; it's a mini paradise for my pet, blending seamlessly with my living room decor. The peace of mind and happiness it brings to our home is just invaluable.
My dog's litter bought this playpen, and it's been an excellent and helpful investment. Highly recommend it for pet owners.
The playpen appears almost new despite being a used purchase. Excited for its use with the grand pup.
Ideal for our rabbit, the playpen is sturdy and easy to use, making it an excellent choice for small pets.
Perfect in every aspect, the playpen is easy to assemble, clean, and highly functional. Definitely recommend it.
The playpen is pretty and functional, perfectly suited for my pet's needs. Highly recommended!
Overall, a great product! It's easy to assemble and looks lovely in our living room, providing ample space for our pet.
The playpen is large, with six 36-inch wide sides, making it great for puppies or small pets. The door functions well.
The playpen is good, but I wish it could be extended. My pets figured out how to climb over it by the time they were 3 months old.
Easy to assemble and fold, the playpen is great for potty training.
The playpen is nice but too short for my older pet. My younger pet hasn't figured out how to jump over it yet.
Assembling this playpen was a breeze, and it's great for containing our energetic puppy, allowing me to get chores done while keeping him safely in one spot.
The product is well-designed and easy to assemble, meeting all my expectations.
The playpen serves well as an indoor potty area for pets.
I placed the playpen by the pool steps to keep my pet out of the pool, but it was knocked down by the wind. I need to find a way to stabilize it.
I bought this playpen for my energetic pet, providing enough room for play and safety. I'm happy with the purchase as he's never gotten stuck in it.
The playpen is great, though it could be more resistant to movement by pets. It's helpful for containing my puppy.
Unfortunately, our little puppy managed to climb out of the playpen on the first night, rendering it ineffective for us.
The playpen is as described, easy to assemble, and being used effectively for puppy training.
Despite the sturdiness, my pet managed to use the thick bottom bar to escape the playpen.
My puppy enjoys ample space in this playpen. The door is easy to operate, enhancing convenience.
These playpens are great for our small pets, providing a safe indoor and outdoor play area. Easy to assemble and store away, they are perfect for crafty little pets.
Purchased for our young puppy, the playpen offers plenty of room for essentials and play space. At 12 weeks old, she hasn't managed to escape it, making us very pleased with the purchase.
Sturdy and simple to assemble, the playpen is ideal for containing my puppy, providing ample space for play and potty training.
As a dog spa owner, this is my second purchase of this playpen. It's sturdy, easy to assemble, and of excellent quality, great for small pets.
The playpen is perfect for keeping our active little pet from getting into trouble. Now she has a safe space to play without causing any damage.
Ideal for puppies or small pets, the playpen offers enough height for easy access and is currently being used for our small pet. It fits well on a large full puppy mat, adding to its stability.
I bought this playpen for my small, handicapped pet. It works wonders for keeping him safe during the day and at night, being light enough for easy management but effective for smaller pets.
The playpen was perfect for my needs.
The playpen looks adorable, like a baby house, providing easy access to my puppy, and I absolutely love it.
This pen is excellent for puppies. Since bringing my little one home, he has loved it and made it his safe haven with ample room to play.
The playpen looks great and functions as expected.
Connecting the pieces can be tricky, so I don't plan on taking it apart, but it withstands my energetic puppy well.
The playpen has been useful from the start, aiding in potty training and providing enough space for my pet to have essentials like a potty pad, bed, and more. The door locks securely too.
We started our 9-week-old pet in the pen with a potty pad, as she was trained with the breeder. Eventually, my husband attached her crate to the pen, creating a comfortable play and sleep area for her. It's very easy to assemble.
This playpen might not be the best for larger or older pets due to its portability and height. However, it's perfect for my young pets, offering them a safe space to explore while they're still learning to walk.
This playpen is a fantastic find, especially useful for our new puppy. It's effective and easy to set up.
After a recent traumatic event, this playpen has been a relief for both me and my pet, Lola Bean. It provides her with much-needed freedom. Initially, I ordered 6 panels for my small pet but found that 5 panels were sufficient.
The playpen is an ideal solution for protecting my Christmas tree from my young pet. It's easy to assemble, and you can adjust the size by adding or removing panels. I configured it with 5 panels to encircle the tree, and it stands sturdily. Beyond the holidays, it'll be perfect as a pen.
The playpen is decent but feels a bit flimsy. It was challenging to snap the pieces together. It seems more suitable for smaller pets rather than larger ones.
This playpen is a hit with my pets. It offers a great alternative to caging, allowing my little dog to play freely without causing any mess at home.
Bought by my dog's litter for their puppies, it has been an excellent and helpful investment. Highly recommend it.
Despite being a used purchase, the playpen appeared almost new. Excited for the grand pup to use it.
Ideal for our rabbit, and likely suitable for a puppy too. It's sturdy and meets our needs perfectly.
Perfect in every way, easy to assemble, clean, and highly functional. Definitely recommend.
Pretty, made of nice material, and effectively does its job. Highly recommended for its functionality and aesthetics.
Good size, but assembly can be challenging. It becomes unstable when all panels are used. My 8-week-old Chewennie managed to climb over it on the first day.
Excellent for protecting furniture from a chewing puppy, offering him a private space without the worry of damage.
Adorable and effortless to assemble, this playpen is a great purchase for small pets like my Party Yorkie, Holly.
Versatile for both indoor and outdoor use, it's easy to clean and can also ensure the safety of small children.
The playpen is ideal for puppies, providing a safe and manageable space.
Perfectly sized for my senior dog with incontinence issues, this playpen allows for containment with puppy pads, preventing accidents in the house.
Beautiful gate, but my 6-month-old puppy learned to escape it, leading to its return despite its overall quality.
Surprisingly spacious, it can be adjusted for size. It's plastic but easy to clean and manage, especially for smaller dogs.
No tools needed for assembly, and it’s very well made. Perfect for containing dogs, with a strong door hinge and lock. I bought the 8-panel system, providing ample space for puppies and their mother.
I am delighted with this playpen; it has met all my expectations.
The playpen comfortably accommodated all six puppies, proving its spaciousness and utility.
This is my second purchase of this type of playpen. The 6-panel version is the perfect size for a new puppy, fitting a small crate, litter box, and play area comfortably.
Sturdy and reliable, this playpen has been a daily necessity for my new puppy.
Easy to assemble and move, the playpen's only drawbacks are its lightness and short height, which my puppy could potentially overcome.
Essential for raising two puppies simultaneously, this playpen has been indispensable for potty training and daily life. In the future, I might opt for taller panels to accommodate their growth. Highly recommended for its versatility.
The playpen is ideal for my Boston terrier puppy, offering enough space for movement and play while I'm at work. The only issue was the missing non-slip rubber feet, which I'm working to resolve.
Suitable only for small dogs, providing a secure and manageable play area.
Exactly what I needed for monitoring my 2 French bulldog puppies. Sturdy and well-crafted, we adjusted it for their size and will expand it as they grow. A delightful purchase!
Perfect for my little pet, the playpen is durable and easy to set up and move, meeting all my expectations.
This playpen has been an excellent investment, offering a secure and versatile space for my puppy for sleeping, training, and playing. Its accessibility and sturdiness make it a valuable addition for any pet owner.
A good product overall, but it wasn't suitable for our growing golden retriever puppy who managed to jump over it. It's likely ideal for smaller dog breeds.
Perfect for my small Chihuahua, providing her with a safe and spacious area that includes her mini sofa, blanket, and water. The 6-wall design, including a door, creates a sizable 48”x24” enclosure.
The playpen offers ample space for an adult golden retriever and 9 puppies, making it an excellent recommendation for those with multiple pets.
The playpen has been a sanctuary for our dog Maxx post-surgery, offering ample space for mobility and rest. It's also a favored spot for our other dogs, demonstrating its appeal and utility. Its sturdy build and easy setup are notable, making it a worthwhile purchase.
Sturdy and effective for my English bulldog. The only drawback is its storage convenience; I wish it were easier to break down and store.
The playpen is an amusing yet practical choice, especially for those seeking a versatile and effective pet management solution.
Ideal for smaller dogs that can't jump out. It's been a safe and controlled space for our 12-pound dog during camping trips, providing ample play area while accommodating potty papers efficiently.
The playpen is wonderful, and delivery was impressively quick.
Excellent for newborn puppies, providing a safe and manageable environment.
Ideal for my Shih Tzu puppy during potty training, offering a safe and confined space.
Despite the absence of instructions in the "open box" purchase, assembling the playpen was intuitive. It arrived in excellent condition and swiftly, which is perfect for keeping my puppies away from dangerous electric cords.
Great product! Considering purchasing another one for added convenience.
Perfect for safeguarding my Christmas tree from my 16-week-old puppy. It's easily assembled and adjustable in size. I used 5 panels and positioned it around the tree, creating a stable barrier. Post-holidays, it will serve as a convenient puppy pen.
The playpen is somewhat flimsy and assembling it was challenging, particularly snapping the pieces together. It's suitable for small dogs but may not be robust enough for larger breeds.
This playpen is a blessing, allowing my small dog to have a play space instead of being confined in a cage. It keeps my home mess-free while ensuring my pet's freedom and enjoyment.