SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Has a small size, but not as much as entering a bicycle cup holder. Is wide like a beer jar. The sound is loud, although the basses are not so splendid. Still the quality/price is worth 100%
Man, I gotta tell you, this speaker is just the bee's knees! It's like a total game changer. The sound quality? Just out of this world. Seriously, it’s as clear as a bell and as sharp as a tack; it makes me feel like I'm right there in the studio with my favorite artists. Now let's talk that port feature. For me, that’s what takes this speaker from great to absolutely killer. You can take your tunes anywhere with ease - no more lugging around bulky equipment or getting tangled up in wires! Whether you're chilling at home or the road for an adventure, this bad boy has got your back. And hey, don't even get me started on its sleek design – it doesn’t only sound good but looks good too! So if you're all about aesthetics (like yours truly), then rest assured knowing that wherever this baby goes, it'll be turning heads left and right. So yeah folks, if you’re still on fence wondering whether to grab one of these speakers or not – just go for it! Trust me when I say: once you've experienced music through this beastly device... well buddy, there ain't no going back! Thumbs up indeed for such an amazing product 👍. This speaker isn’t just cool; it’s ice-cold awesome sauce dripping over hot beats while cruising down groove street. Don’t sleep on getting yourself one because trust me - they are flying off the shelves faster than fresh bread at dawn.
I liked the strong sound and lights and the good packaging and I received Slim I recommend the excellent product I liked the strong sound and lights and the packaging good and I received Slim I recommend this excellent product
I love this little device, it's like having concert in my pocket.
I tested the battery. 50% the volume she plays about 9 o'clock, on FM radio. The sound depends on the recording and the type of the music. Can have an excellent sound quality. There are better ones, the problem is that the price does not pay. Zealot is more cost-balanced.
Thank you so much. Fast delivery. Highly recommend the store. Thank you seller. Good quality. Worth the money.
This Bluetooth speaker has been my best buy so far, great sound and super portable!
i've this portable speaker for over a month now and i'm loving every bit of it. good battery life, solid build, definitely worth the money.
Absolute game-changer when I go camping or to the beach. Love how easy to carry around it is!
Excule exente horn, it's sharp, spectacular, very happy with the purchase, it's my second Zealot horn what I buy, buy without fear is unique best jbc
The sound from this tiny thing is amazing! It’s loud enough to fill up an entire room yet small enough to fit in my bag.
Super recommend. The sound is very tasty, a nice beat. In Love
Purchased as a gift for my husband who loves music. He was thrilled with its clarity of sound and compact size.
It's heavy, it seems to me of good quality. Has good power
this bluetooth speaker rocks!!! takes our family picnics to another level 😃
My workouts have never been better since getting this portable Bluetooth speaker - fantastic bass & clear treble 🎵
I’m impressed by its durability after accidentally dropping it multiple times – still works flawlessly
From backyard BBQs to beach days, it’s become an essential part of our family outings.
The best thing about this Bluetooth speaker? It delivers high-quality audio wherever you are!
Excellent Horn
It is heard excellent, very good quality, receiving this product and the seller arrived fast.
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The very good article. Yego before the date .. the only defect is the charging cable .. There is everything excellent