SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little gadget exceeded all expectations! Initially bought for outdoor activities but now find myself using it daily even indoors especially while cooking or working from home where air circulation isn't always optimal compact enough not take up much space yet powerful enough deliver refreshing breeze whenever needed really appreciate convenience having USB charging option too makes recharging simple quick highly recommend anyone looking reliable effective solution staying cool anywhere anytime
i'm absolutely thrilled with this handy gadget it's lightweight yet effective perfect for those stuffy moments when you need a quick breeze portable and reliable
Essential.
I recently purchased this portable handheld fan, and it has quickly become one of my favorite gadgets. The design is sleek and modern, making it easy to carry around without any hassle. I love that it's rechargeable via USB; no more worrying about constantly buying batteries! The various speed settings are a great feature as well. Whether I'm at the gym, out for a walk, or just lounging at home, this fan provides the perfect amount of breeze to keep me comfortable. It's also incredibly quiet, which is a huge plus when using it in quieter environments like libraries or offices.
Lightweight and easy to use, this fan gives off a nice breeze. The rechargeable feature is useful, but the cooling effect is limited. Battery duration could be improved.
recommend
perfect for hot summer days! i love easy it is to carry in my bag plus it's super quiet so i can use it anywhere without bothering anyone
As someone who travels frequently for work, finding ways to stay cool on-the-go can be challenging. This portable fan has been an absolute game-changer (oops!). It fits easily into my travel bag and holds its charge remarkably well – I only need to recharge every few days with regular use. The adjustable speeds allow me to customize the airflow based on how hot or stuffy different locations get during my trips
super handy at work, small but powerful enough to keep me comfortable
Compact and convenient for personal use, this fan provides a decent breeze. It's easy to carry around, but the battery life is just average. Works well for short-term cooling.
Lifesaver.
This handheld fan has exceeded my expectations. It's lightweight, easy to use, and the USB charging feature is so convenient. I take it everywhere with me – from picnics to shopping trips – and it never disappoints.
This fan is a must-have during heatwaves. Efficient and rechargeable!
This fan has made such a difference in my daily routine. Whether I'm working from home or out running errands, it provides consistent airflow and keeps me comfortable. The multiple speed settings are great for adjusting to different temperatures throughout the day.
Great for travel, fits in my purse easily. Keeps me cool on the go.
This little device offers moderate cooling and is quite portable. The USB charging feature is handy, though the airflow isn't very strong. Good for quick, on-the-go refreshment.
handy
I was at first, but this handheld fan truly delivers. It’s perfect for those unbearably hot days when you need immediate relief. Plus, its sleek design means I can take it anywhere without hassle highly functional and stylish