SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This storage bag has been a fantastic addition to my daily routine. It's incredibly well-designed with multiple compartments that make organizing sanitary napkins and cosmetics a breeze. The material feels durable, and it fits perfectly in my handbag without taking up too much space. I've used it for short trips, and it's proven to be both practical and stylish.
Absolutely love this storage bag! It's super handy for keeping my essentials organized. The compartments are perfect, and it fits easily in my purse. Highly recommend!
I recently purchased this storage bag, and it has exceeded all my expectations. As someone who travels frequently for work, I needed something that could keep both my sanitary napkins and cosmetics organized without taking up too much space in my. This bag does just that! It features multiple compartments of varying sizes, making it easy to separate different items. The material is high-quality and water-resistant, which adds an extra layer of protection for my belongings. One feature I particularly appreciate is the compact design; despite its small size, it holds a surprising amount of stuff. Whether I'm on a short business trip or a longer vacation, this bag ensures everything stays neat and accessible.
this little bag is a lifesaver on trips, everything stays neat and accessible no more digging around in my backpack it's compact yet holds so much
Perfect for travel, keeps everything organized and easy to find. Love it!
i'm so impressed with this storage bag! the quality is top-notch, and the layout is thoughtfully designed to keep everything in its place. i no longer have to rummage through my purse looking for items; everything is easily accessible now. plus, it's compact enough for travel but still holds all of my essentials comfortably highly recommend
wonderful design
compact yet spacious enough to hold all my essentials highly recommend