SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let me tell you, this wireless electric mixer is nothing short of a culinary revelation. Its one-touch control simplifies my kitchen tasks, and the compact design makes it a breeze to use and store. The USB charging capability is a game-changer, ensuring I'm always ready to whip up a culinary masterpiece. It stands upright, preserving counter space and ensuring a tidy kitchen. Trust me, if you're into hassle-free, efficient cooking, this mixer is an absolute gem.
In the realm of kitchen gadgets, this mixer reigns supreme. From its sleek, ergonomic design to the cordless freedom it offers, it’s a game-changer. The dual stainless steel stirring rods are a testament to its versatility, handling various mixing needs with ease. Charging is a breeze, and the eco-friendly rechargeable battery aligns perfectly with my sustainable lifestyle. If you're looking for a kitchen companion that balances efficiency, style, and eco-consciousness, this mixer is the answer.
I can't express enough how this compact kitchen marvel has revolutionized my cooking routine. Its wireless design and USB charging bring unprecedented convenience, letting me mix, whip, and blend with utter freedom. The stainless steel stirring rods ensure smooth consistency, and the upright stand keeps my kitchen neat. It’s the perfect fusion of style and functionality, making my culinary adventures not just enjoyable but downright efficient. This mixer is a must-have for any kitchen enthusiast!
Works flawlessly for my needs.
Perfect size for me – absolutely love it.
Extremely pleased with the purchase. Powerful mixer, convenient for small batches, and easy to clean.
Small, lightweight, and has a nice feel to it. Appears to have ample power for liquid mixing.
Loving the cordless feature. Easy to operate, bought it as a gift.
Quick delivery, product in good condition, and a reasonable price.
Haven't tested it thoroughly yet, but it looks promising. Fast delivery.
Good quality for the price. It's small but meets expectations. A reliable product without malfunctions. In the photo, it appears connected, but that's just because it was charging.
Purchased for mixing hair dye, been using it for two weeks without issues.
Very impressive performance.
Surpassed my expectations; it seems to have sufficient power. I'd post a demo video, but a photo will have to do.
Superb quality, and it arrived quickly.
Been using it for a while, and it lives up to expectations. Exactly as advertised – very pleased with the purchase.
Very satisfied with the product.
Excellent! Ideal for hairdressers, specifically for mixing paint.
Works great, indeed.
Good performance.
Received the order as described.
A fantastic addition in terms of real color. Economical and efficient. Perfect for home use, especially for making omelets. The service life seems promising. Highly recommended for both professional and home kitchens.
Beautiful design. I recommend it to others.
Thumbs up – it's good!
Compact size, resembles a toy but gets the job done effectively.
Best suited for soft liquids, keeps up with its specifications.
Decent performance, as expected. It's a bit underpowered, but that was anticipated.
Everything functions perfectly. Highly recommend this product.
Elevated my baking game, highly recommended.
Thoughtful gift for any cooking enthusiast.
Easy to store, compact size fits in any drawer.
Quick and efficient, saves me precious prep time.
Wireless convenience is a game-changer.
A must-have for any kitchen, makes tasks so much easier.
Eco-friendly option with a rechargeable battery.
Durable materials, feels sturdy and built to last.
Love the one-touch control, simple and effective.
Perfect for my morning shakes, blends smoothly.
Quick charging, long-lasting battery, reliable for daily use.
Ideal for camping trips, no need for power outlets.
Versatile with dual stainless steel rods for different mixes.
Lightweight and ergonomic, easy on the hands during use.
Stands upright, saves counter space, and keeps things tidy.
Cord-free mixing is a game-changer, love the USB charging.
Got it for my baking sessions, makes mixing a breeze.
Compact and powerful, great for small kitchens.
Loving the cordless design, charges fast and stays ready.
Efficient little gadget, perfect for quick kitchen tasks.