SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's as in the description. The sound is of best quality 😊 The battery is also long lasting as in the description, and the speaker is easy to handle. It's very good product👍👍👍👍
Very good, totally exceeded my expectations, the sound is very good
Has good sound I have to keep it connected so that it works
The Horn does not have its own audio, but it does not disappoint, I thought it would, but I am surprised by the audio quality and its high sound, it is not distorted. I like the product, and it's compact. It only has the charging port, it would be much better if it had other ports and outside Type-C input
Excellent Bluetooth Horn, compact size and elegant design. Works very well and the volume is loud enough😎💯
good condition, it works perfectly
the product is in good condition. I have read comments that you can link two of this same model to make it sound better. For now, one sounds good enough.
Excellent, sounds good, fast connection to bt, I recommend
audio is fine, but it is for small spaces. resistant material
sounds great for its size...
Very good. It has a very good sound quality and volume. I recommend it. Unfortunately I only bought 1, but it is advisable to buy 2, since they are paired with each other.
Even though the product is small it has a very good sound, exceeded my expectations, I would buy it again without thinking
the good quality product is noticeable
the volume is not very high but has good fidelity
Corresponds 100% to the description, excellent product. It has excellent sound and the battery has a good duration.
Product received in excellent condition and in a timely manner
Excellent product! Economic and good! Perfect audio, I love it! I use it to expand my cell phone audio and it works great! Connects very easily
good amplifier!
Very good quality for its price and for its size sounds very hard and sharp. Recommended!
Good horn. I feel like it lacks a little power. But it's okay
I really like this little baffle It works really well the sound is great
it sounds good
I give it a 10 out of 10, until now it works very good, very good sound.
Excellent product, very good sound, I bought 4 I recommend it
It's okay, it sounds good, though so small👍
Sounds quite good for the size, I should have bought more
Good sound
The product arrived quickly. The box came somewhat damaged, but the horn is intact. Works perfect, good sound for the size and at an excellent price. I recommend it.
amazing quality, good sound, for better experiences use the ecualization
NICE! buy two so you can have much better experience
Excellent speaker, good sound quality and very comfortable to take it anywhere. I recommend it.