SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've got a pretty large yard and this blower has been a godsend. It's super powerful, yet surprisingly lightweight. The battery life is impressive too - I can get my entire lawn done on one charge! Plus, it's cordless so no more tripping over extension cords for me. 🙌
This blower is an absolute game-changer! My husband and I used to dread the fall season because of all the in our backyard but not anymore. This tool does such an efficient job at clearing them out that we're actually looking forward to autumn now!
I must say, this little machine packs quite a punch! It’s incredibly lightweight which makes handling it a breeze (pun intended). The power level is adjustable so you can choose how hard you want it to blow. And did I mention how quiet it operates? No more waking up the neighbors while tidying up my garden early morning.
No more cords, no more hassle - just pure efficiency with this gem of a tool. Makes yard work feel like less of a chore.
I'm absolutely thrilled with this purchase! As someone who suffers from back pain, lugging around heavy equipment isn't ideal for me but thankfully this blower is light as a feather yet works like a beast! Say goodbye to pesky leaves cluttering your lawn.
This blower is a lifesaver! It's super powerful, yet so light. I can clear my entire yard without even breaking a sweat.
The freedom of being cordless cannot be overstated enough when using tools like these outdoors – maneuverability becomes so much easier. The power it delivers is more than enough to blow away even the most stubborn leaves or debris.
good for the price
I've tried many blowers in the past and none compare to this one. The power it packs is just incredible. Highly recommended!
Who knew getting rid of leaves could be so effortless? This blower has made yard clean-up a breeze. It's powerful, lightweight and the battery life lasts longer than I expected - definitely worth every penny! 🍃💨
This cordless blower has turned the dreaded task of leaf removal into something quite enjoyable. A must-have for any homeowner!
A back saver indeed! No heavy lifting, no dragging cords around – Just me, my blower and those pesky leaves that don’t stand a chance.
Nice product.
The freedom you get from going cordless is amazing and the power doesn't disappoint either. Worth every penny spent on it 👏