SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush is a must-have for anyone wanting to achieve perfect contouring. The goat hair bristles are so soft and blend makeup flawlessly.
I love how easily this brush picks up product, applies it evenly and blends perfectly. It's become an essential part of my daily routine.
The quality of the material is top-notch! Soft on the skin but sturdy enough to give you that precise application every time.
😍 Absolutely in love with this brush! It's great for all types of makeup - eyeshadow, bronzer, concealer...you name it!
no more harsh lines or uneven distribution with this gem! highly recommend
👌Perfect size for professional use or just everyday touch-ups. Fits nicely into my makeup bag too.
This one unit has replaced multiple brushes in my kit. Truly versatile and worth every penny!
💖 Softest bristles ever! They feel like a dream against my skin while providing excellent precision.
✨ It's amazing how well this brush works for sculpting and highlighting. Never fails to give me that naturally defined look I'm after!
this tool does wonders when it comes to facial contouring. no other brush compares
This brush is a game changer! It's perfect for applying blush, bronzer and highlighter. The bristles are so soft and it blends makeup perfectly.
I'm in love with this brush! It picks up the perfect amount of product and applies it evenly. Plus, it's super soft on my skin.
👍 The quality of this brush is amazing. The goat hair bristles are incredibly soft yet sturdy enough to give you that precise application every time.
good
No more harsh lines or uneven distribution with this gem! I highly recommend giving it a try.