SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on an extensive search for the perfect pair of swim goggles, and I am to announce that my quest has finally come to a fruitful end. These are undoubtedly the ones! As someone who spends a considerable amount of time in, having a reliable pair of goggles is absolutely essential. One feature that stands out prominently about these particular goggles is their impressive anti-fog capability. It's top-notch and works flawlessly, ensuring my vision remains clear even after extended periods underwater. The fit is another aspect worth highlighting. They sit comfortably around my eyes without causing any discomfort or irritation - it's snug but not overly tight which makes them ideal for long swimming sessions. This balance between comfort and secure fitting means they don't slip off during vigorous laps while also avoiding those unsightly red marks often left by tighter models. But perhaps what really sets these goggles apart from others I've tried before is how clearly I can see underwater now. The visual clarity offered by these lenses is exceptional – everything appears crisp and sharp as if there isn’t a barrier between your eyes and the water at all. This newfound ability to see so well underwater has greatly enhanced my overall swimming experience 🏊♂️👌 . No longer do I have to worry about blurred sight or foggy lenses interrupting my swim sessions; instead, every dive into the pool becomes an opportunity for crystal clear exploration beneath the surface.
so comfortable to wear, no more squinting chlorine filled water or dealing with foggy vision. it's like i'm not even wearing them, doesn't leave any marks around my eyes either 😁.
These goggles have made my morning swims so much better. The anti-fog technology works wonders and they stay put during my entire workout - no need to adjust mid-swim! Plus, they look pretty sleek on me if I do say so myself!
Cool 👌
These goggles are a revelation! The anti-fog feature works like magic, giving me clear vision underwater. They fit perfectly without leaving any marks around my eyes. It's like'm not even wearing them 😊.
The best swimming goggles
these swimming goggles have been a huge improvement for me their anti-fog tech is seriously impressive and they look great on too
love how they add a touch of style to my look