SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush is a dream come true! It's gentle on my skin blends concealer like a pro. Highly recommended!
so impressed with its durability! i've washed it multiple times but the shape remains perfect.💖 💖 💖 💖
The precision of this makeup brush is unmatched, it reaches all the tricky spots effortlessly.
I can't begin to express my satisfaction with this makeup brush. From the moment I picked it up, I could tell it was a quality product. The white wooden handle is not only pleasing to the eye but also comfortable to hold, adding an extra touch of elegance professionalism to my makeup routine. The soft synthetic bristles are gentle on my skin - a bonus for someone like me who has sensitive skin! They blend concealer flawlessly into hard-to-reach areas, leaving no streak or patches behind. What's more impressive is how durable and long-lasting this brush is; despite several washes, the bristles retain their shape and softness thanks to the strong metal ferrule that holds everything together perfectly. And speaking of washing, cleaning this brush couldn't be easier! It's clear that every aspect of this brush has been designed with practicality in mind without compromising on style or comfort
I've been using this brush for months now and it still looks brand new - really durable and long-lasting.
adore how soft the bristles on my skin, plus they're so easy to clean😍
no more streaky concealer thanks to this amazing brush. love how precise it is!
the elegant design of the handle gives me that professional feel every time I use it👌
gentle yet effective in blending out my concealer. best purchase ever!
I've been on the hunt for a makeup brush that checks all the boxes - efficiency, durability, and comfort. This one does it all! The soft synthetic bristles glide smoothly over my skin without causing any irritation. It perfect for applying concealer in those hard-to-reach areas with precision. Plus, it's easy to clean and maintains its shape even after multiplees. I also appreciate the elegant white wooden handle; it adds a professional touch to my makeup kit.
excellent
this little tool has taken my makeup game up several notches. precisely applies product where needed.
love it
This makeup brush is a gem! It's not just aesthetically pleasing but also highly functional. I love how the white wooden handle gives off a professional vibe while the synthetic bristles blend my concealer flawlessly.
✨love that it's easy to clean while maintaining its softness after each wash. keeps hygiene in check
Recommend
finally found a brush that doesn't irritate my sensitive skin! super soft bristles
strong yet gentle
it's not just a pretty face, it blends concealer flawlessly for a perfect finish.
love how it applies concealer with precision.
I'm really impressed with the quality of this brush. The soft bristles are gentle on my skin, and it's perfect for precise concealer application. Plus, it cleans easily and maintains its shape after every wash.
ok