SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my goodness, this little romper is just too cute for words! I bought it for my baby's first Halloween and I couldn't be happier. The pumpkin and ghost print is adorable without being too scary, perfect for a little one. The fabric feels soft and comfortable against the skin, which is important because babies have such sensitive skin. Plus, it's easy to put on and take off - a must when dealing with diaper changes! It really made our Halloween photos extra special 🎃👻
Satisfactory
Adorable romper! The pumpkin and ghost print is too cute. It's soft, comfortable, and perfect for my baby's first Halloween. Love it!
Perfect Halloween outfit for my grandson - cute pumpkins mixed with friendly ghosts printed all over the onesie. Quality of fabric is great; so soft against baby's skin.
wow
This Halloween themed romper is a hit! Fun pattern, not too spooky. Super comfy on my kiddo's delicate skin. Definitely worth every penny spent.The ghost/pumpkin print on this baby romper is delightful! My niece loves it and the fabric doesn't irritate her tender skin at all. A big plus for stress-free nappy changes.
recommend
I recently purchased this delightful baby romper with a charming ghost/pumpkin print as an early Halloween gift for my niece. From her giggles and smiles, she seemed thrilled with her new attire! Not only does it look adorable on her but also provides comfort due to its soft fabric that doesn’t irritate her tender skin. An added bonus? Its ease of wearability makes those frequent nappy changes less stressful – thank heavens! This has become an instant favourite in our household as we gear up towards celebrating her first Halloween.
Adorable
Purchased this charming little number for my infant son – he looks utterly adorable in it! The prints are fun without being scary, ideal to get into the holiday spirit while ensuring comfort 👻🎃
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