SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this romper dress! The print is so cute and festive, perfect for Halloween. And the headband? Adorable!
I'm absolutely smitten with this romper dress! From the moment I laid eyes on it, I knew it was just for my little one. The print is so playful and festive - just right for her first Halloween. But what really sets this outfit apart is its unique off-shoulder design; it adds a touch of elegance that you don't often see in baby clothes. Plus, the long sleeves are perfect for keeping her warm during those cooler fall days. And let's not about the headband - such an adorable addition to complete the look! What's more, this set isn't just about looks; it also delivers in terms of comfort. Made from 100% cotton, it feels incredibly soft against my baby's skin, ensuring she stays comfortable all day long.
This outfit has been a hit at all our family gatherings. It's easy to put on and my seems really comfortable in it.
Such a stylish little number for my newborn!
This romper dress is a total win! The festive pumpkin print had us in the Halloween spirit, while the soft cotton kept my baby comfy all day. Plus, that off-shoulder design? So chic and unique!
I'm with the quality of this set - soft cotton that's gentle on baby's skin and holds up well in the wash.
The matching headband completes the look perfectly. We got loads of compliments when we went trick-or-treating 🎃
👍
Got this as a gift from grandma, it was definitely a hit! Baby looked absolutely adorable during our Halloween photoshoot 😊
I can't express enough how much we adore this newborn romper dress set! It has everything we were looking for: style, comfort and convenience wrapped into one fantastic package. We love how easy it is to put on thanks to the button closures – less fussing around means more time to enjoy our autumn festivities together as a family! The soft cotton fabric ensures that our little one stays snugly and comfortable throughout all our adventures too which is super important when you have a newborn who loves their nap times like ours does! As if these functionalities weren’t enough already though...that pumpkin print? Absolutely charming and oh-so-festive – making every occasion feel extra special from Halloween parties right through till Thanksgiving gatherings with relatives.
this romper dress nailed it 💯
Love how versatile this outfit is! Perfectly suited not only for Halloween but also other fall festivities.
this romper dress feels so soft against her skin, she naps comfortably even after hours of wearing it ❤️
The perfect outfit for fall festivities - stylish, comfortable and oh-so-cute! I love how easy it was to dress little one with the button closures. And let's not forget about that adorable matching headband.