SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! These sunglasses are just amazing. I got mine last week and they've quickly become my go-to accessory. The retro cat eye design is super stylish, adds a touch of vintage glamour to any outfit. They're not only fashionable but also very comfortable to wear - no pinching behind the ears or sliding down the nose. 🌞🕶️
I'm absolutely smitten with these sunglasses! The cat eye design adds an edgy touch to my look and the quality is top-notch. Definitely a great buy!
🥰🥰🥰
Stylish and comfortable, these glasses are a must-have accessory!
I'm in love with these glasses! As someone who's always been into retro fashion, these are perfect for me. They have a classic yet edgy look that goes well with both casual and formal attire. And let’s talk about their quality - it feels sturdy and durable without being too heavy on my face.
Just received mine today and I'm in love! 😍 They fit perfectly on my face and give that vintage glam feel. Can't wait to show them off at the beach!
😎 Just received my new shades today and all I can say is WOW...they're even better than I expected! The cat eye shape gives them such a unique vibe that really stands out from other sunglasses I've seen around. But what impressed me most was how well they protect against glare while driving or hanging out by the water.
Super comfortable and provide excellent sun protection.
The perfect of style, comfort, and functionality - these glasses have it all. The classic cat-eye design suits any face shape while providing ample UV protection.
Gorgeous design, great sun protection - totally worth it!
As an avid collector of vintage accessories, these cat-eye shades were something missing in my collection until now 💖 They’re functional (great sun blockage), comfy (no red marks after wearing), the design is just fabulous! I can't wait to wear them on my next beach getaway. 🏖️
I'm smitten with their unique look. Highly recommended!
As someone who's into 50s fashion, finding such authentic-looking cat eye sunglasses was like hitting jackpot! Plus their overall quality is impressive too 👌
Beyond expectations! Perfect for any outfit or occasion.
I must admit, I wasn’t sure if this style would suit me as a guy - but boy was I wrong! These have added an unexpected twist to my usual outfits making them more interesting and cool looking 😊