SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this high-decibel bell for my road bike, and it's a real standout. It fits perfectly and the sound is loud enough to get noticed. Definitely worth every penny!
As an experienced cyclist, I've always emphasized the importance of safety on the road. One key aspect is making sure that others are aware of your presence, especially in high-traffic areas. This is where this-decibel bell comes into play. It's not just any ordinary bike accessory - it's a tool that significantly enhances my biking experience by providing me with a means to alert pedestrians and other cyclists effectively. What also impressed me about this bell is its design; it has a retro look that adds character to my bike without being too flashy or distracting. Despite its small size, it doesn't compromise on functionality at all. In short, for anyone who values safety and convenience as much as I do when cycling, investing in this high-decibel bell would be an excellent decision.
never knew i needed this till i got one for my mtb. super easy to install, makes a really loud ring that gets people's attention quickly. great value for money.
Impressive volume on this bell, perfect for busy trails. Great buy!
As an avid road biker, I've always struggled to find a bell that's loud enough to be heard over the hustle and bustle of city traffic. This high-decibel bell is exactly what I needed. It not only fits perfectly on my handlebars but also produces a sound that's impossible to ignore. The installation was straightforward too - no complicated instructions or tools required! Overall, it’s a great value for money and has significantly improved my biking experience.
Loud and clear ring, easy to install - a must-have for any cyclist.
I was on the lookout for a bell that could be heard over traffic noise, and this high-decibel one does not disappoint. It's easy to install on my road bike and grabs attention instantly. A worthy purchase!
I recently got this one for my mountain bike and boy, am I impressed! Its ring is loud and clear which makes it easier for me to navigate through crowded trails without constantly worrying about collisions. What struck me most was how easy it was to install - no fuss at all! Plus, its retro design adds a nice touch to my MTB. For anyone in need of a reliable bike bell that offers both functionality and aesthetics, this one surely won't disappoint.