SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my goodness, I'm just head over heels for this hair tool! It's like a dream come true. The 3D floating plates are simply amazing and they glide through my locks without any snagging or tugging. You know that awful feeling when your hair gets caught in the straightener Well, kiss those days goodbye with this. The way it leaves my mane silky smooth is just out of this world. I mean seriously, who needs to go to a salon when you can achieve professional level results at home? And let me tell you something else - it doesn't matter if hair is thick as a jungle or thin as paper because these 3D floating plates work their magic on all types of hair textures. But wait there's more! Can we talk about how gorgeous the rose gold color is? It’s so chic and classy; definitely adds an extra touch of glam to my vanity table. Every time I pick it up, I feel like such a diva ready to conquer the day! And don’t even get me started on how easy it is to use - no complicated buttons or settings here folks! Just plug in and voila – you’re good to go! I’m telling ya’ll now…this ain’t just another run-of-the-mill styling tool…it’s a game changer for real! 💖 So if you're still stuck using old-school tools that pull and break your precious strands... do yourself a favor and switch ASAP! Trust me, your locks will thank you later.
I've got to say, I'm impressed with how quickly this heats up. Thanks to its instant heating technology, I can style my hair in no time.
Impressive
I've been using this hair straightener and curler for a few weeks now and it's safe to I'm in love. The 3D floating plates are definitely the standout feature - they glide smoothly through my hair without snagging or pulling. Plus, the rose gold color adds a touch of luxury to my morning routine!
No more tangled cords while styling, thanks to the 360° swivel cord design.
The dual function of this straightener and curler is a lifesaver for someone like me who loves changing up their look. It's perfect for all types of hair too!
As someone who is always on the go, I appreciate how quickly this tool heats up. It's all thanks its instant heating technology! No more waiting around for ages while my old straightener heated up. Now, I can style my hair in no time and get out the door quicker.
This product is perfect for those who travel frequently like me as it offers worldwide voltage compatibility! No need to worry about adapters or converters anymore because you can use it anywhere in the world.
This straightener heats up super fast, saving me precious time in the mornings!
recommend
No more tangled cords while styling thanks to the 360° swivel cord design. It makes using this tool such a breeze.
The rose gold luxury hair straightener & curler has been a great addition to my beauty routine. It works wonders on my frizzy curls, leaving them smooth and shiny. Plus, it looks beautiful sitting on my vanity table.
This isn't just another pretty face; its performance matches its stunning looks! The rose gold color adds a touch of elegance while its quick heat-up time saves precious minutes every morning.
This is ideal for travel - worldwide voltage compatibility means I can use it anywhere in the world without worrying about adapters or converters.
The dual function of this product has made styling so much easier for me! Whether I want sleek, straight locks or bouncy curls, this tool delivers every time. And it's not just about looks - it also feels good in hand with its ergonomic design.
The dual function is a game changer.
As a frequent traveler, I've always struggled with finding the right hair tool that could handle different voltages. This straightener and curler combo is a lifesaver! Its worldwide voltage compatibility means it works perfectly no matter where I am in the world. No more frizzy hair days on vacations!
i love that i don't have to worry if i left it on because it turns off automatically after some time – safety first right?
Satisfactory
the rose gold luxury straightener & curler has been a great addition to my beauty routine. not only does it look beautiful but also works wonders on my frizzy curls 👌
Honestly? This thing rocks!! Super quick heat-up and even pressure distribution across your locks... What else could you want from a styler?
this thing doesn’t just straighten; it curls too! super versatile and definitely worth every penny spent 😊
Love the 3D floating plates! They glide through my hair so smoothly.
Absolutely adore the safe and convenient design of this product - especially the automatic power-off feature which gives me peace of mind when rushing out in the mornings.
This tool is a must-have for anyone who loves switching up their hairstyles.
the 8 ft long cord is a dream, no more struggling to reach the mirror!
It's super easy to use and leaves my hair looking amazing. Highly recommend!
What I love most about this product is its safe and convenient design. The 8 ft long, 360° swivel cord allows for hassle-free styling while the automatic power-off feature ensures safety - no more worrying if I've left it on!
Ideal for travel with its worldwide voltage compatibility feature.
This tool doesn't just straighten; it curls too! The dual function makes it super versatile and definitely worth every penny spent. And with the quick heat-up time thanks to instant heating technology, I can switch up my look in minutes.
The 3D floating plates are truly innovative. They ensure even pressure distribution which results in silky smooth locks without any damage or hot spots. Plus, they glide through my hair without snagging - an absolute game changer for someone with long, thick hair like me.
I'm absolutely obsessed with this product's dual function feature! It's perfect for someone indecisive like me who loves to switch up their hairstyles often. One day it's sleek straight locks and the next it's bouncy curls - all thanks to one single tool!
Safety first! Love the automatic power-off function on this tool.
ok
Love the 3D floating plates on this straightener and curler. They glide through my hair so smoothly, leaving it looking silky and shiny every time.
The even pressure distribution ensures no damage or hot spots on my hair.
I'm absolutely obsessed with this product's dual function feature! It's perfect for someone indecisive like me who loves to switch up their hairstyles often. One day it's sleek straight locks and the next it's bouncy curls - all thanks to one single tool!
I love how safe this product is to use. The automatic power-off feature gives me peace of mind knowing that even if I forget to turn off the tool, it'll do so automatically after some time.
Quick heat-up time, smooth glide and versatile styling - what's not to love?
This tool is perfect for both straightening curling, making it super versatile. Plus, it's adaptable to all hair types which makes it even better!
What I love most about this product is its safety features. The automatic power-off function gives me peace of mind knowing that even if I forget to turn it off, it'll do so on its own. Plus, the 8 ft long swivel cord ensures hassle-free styling without any fear of tangling.
A great addition to my beauty routine. It leaves my hair looking salon-fresh!
The worldwide voltage compatibility feature has made traveling with this tool such a breeze! Now, I can style my hair anywhere in the world without worrying about adapters or converters.
wow!
The rose gold luxury hair straightener and curler has been a great addition to my beauty routine. It's not just aesthetically pleasing but also delivers high performance - from quick heat-up time due to instant heating technology to smooth glide through my hair thanks to the 3D floating plates.
So impressed with how quickly this heats up. No more waiting around!
This tool doesn't just straighten; it curls too! And what makes it even better is how quickly it heats up - no more waiting around for ages while your old styler heats up. Whether you want sleek locks or voluminous curls, this tool has got you covered!
This rose gold beauty not only looks good but works wonders too!
Absolutely adore the chic rose gold color of this straightener & curler combo.
The instant heating technology is a game changer for me! No more waiting around for ages while my old styler heats up - this one gets the job done in no time.
This isn't just another pretty face; its performance matches its stunning looks! The rose gold color adds a touch of elegance while its quick heat-up time saves precious minutes every morning.