SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! I'm absolutely blown away by this antiog mask set. As a scuba enthusiast, I've tried many different masks over the years, but none have come close to this one. The visibility is crystal clear and the fit super comfortable - no more annoying leaks or pressure points! Plus, it's really easy to adjust which makes all the difference when you're underwater and need things to go smoothly. Can't recommend enough! 😍
Clear view and great fit!
Amazing anti-fog mask set! No leaks, clear vision, and super comfortable.
I got this scuba diving mask set for my husband as he loves exploring underwater worlds on our vacations. He was thrilled with how well it worked out for him - no fogging up at all which has always been an issue with his previous gear. He also mentioned that it fits like a glove without any discomfort even after hours of use. So glad we found this product!
Highly recommend it!
This anti-fog mask set has seriously taken my diving experience up several notches! 🐠 It seals perfectly around my face preventing water from seeping in while keeping everything clear as day inside thanks to its excellent anti-fog properties 👏 . And let’s not forget about the snorkel – great quality and design allowing me to breathe easily throughout my dives.
Absolutely the best for underwater adventures. Comfortable with crystal-clear visibility.
Five stars for sure! This Anti Fog Mask Set exceeded all expectations – especially considering its reasonable price point compared to other options on the market 💸 . No more struggling with poor visibility or uncomfortable masks, just pure unadulterated joy of exploring beneath the waves 🌊 .
Loving this anti-fog mask set. Diving has never been so enjoyable!
As someone who wears glasses, finding a good dive mask can be tricky business... until now that is! This set offers exceptional clarity under water and doesn’t fog up. The adjustable straps ensure a snug fit so there's no worry about losing your gear mid-dive either.
Clear views all dive long thanks to this awesome mask set.
My wife and I recently started scuba diving together, and we both agree this mask set is a winner. It's comfortable to wear for extended periods of time, doesn't fog up at all, and the field of vision it provides is simply amazing! We're able to fully enjoy our underwater adventures without any distractions thanks to these masks.
Durable, reliable and doesn't fog up at all – worth buying!❤️
A must-have for any diver