SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping and good packaging. The durability and style of the shelf are impressive. Installation was a breeze, and I appreciate the hassle-free experience it provides. As someone who isn't particularly handy, the fact that I could install it without any tools or drilling made the process stress-free.
The shelf has surpassed my expectations in terms of quality, functionality, and style. Highly recommended!
The quality is really good, just as described by the seller. Installation is simple, and it can bear a good amount of weight. My bathroom looks much better after installing it. I'm very satisfied and recommend it.
This is my second time ordering this item. It's a fantastic piece, incredibly useful, and arrived promptly.
It looks fantastic, and installation was easy, but my shower rod was too thin, so I need to figure out a solution for that.
The shelf is cool and fits perfectly. I ordered another one.
This stand is superb. I used to buy the same one, but this version is more sturdy and modernized. Installation was a breeze, and it's much lighter than previous models.
It looks exactly like the photo, and the quality is amazing. While it doesn't perfectly fit my shower pole due to a different model, it still works well and holds my items.
Perfect for the shower, just as shown in the image. Great price-quality ratio.
Good product, but it doesn't fit well with all types of tubes, so it remains unstable on smaller ones like mine.
This product surprised me; it's beautiful and of high quality. After a simple installation, it greatly improved my bathroom's appearance.
The product matches the photo and description. The quality is decent, with matte, dense plastic of sufficient thickness.
Highly recommended product, especially for the price. It would be even better if it were a bit wider. I recommend it.
I bought this for my elderly mother to have easy access to shampoo and other products from her shower seat. It was easy to install and is holding up well.
I use this for extra storage in my shower. It works great and I highly recommend it.
Received the product quickly, fits perfectly, and the purchase process was easy and fast.
This organizer is top-notch and holds up really well.
The mount is great, and the package was well-protected. Everything arrived safely, and the dimensions are as stated. The sides could be a bit higher, but it fulfills its main purpose and holds firmly. I highly recommend it.
These are fantastic. They are super strong and sturdy, easy to remove for cleaning, and go right back up and hold strong.
I've been using this for four months now, and it's great. It holds up well with multiple shampoo and conditioner bottles and a body wash.
I just installed it a couple of days ago, and I already prefer it to the metal one I was using, which was prone to rusting. It holds a lot and sticks to the shower wall.
This section is fantastic and hasn't fallen once. It's been months, and it holds a lot, including loofahs and razors. It looks aesthetically pleasing, a perfect 10/10.
I got this for my wife to keep her shampoo bottles off the shower floor. It works perfectly, and our shower floor is now clear.
These organizers are sturdy and stay in place, making them a super addition to the shower. They are very durable. I have two in my shower, and they hold all my products and look great.
This product is miraculous. It has solved all my problems with shower caddies that never stayed in place. I haven't had any issues with its sturdiness.
This keeps all my soaps neatly organized in the shower.
It's a convenient attachment, especially when wall mounting a shelf in the shower is not an option.
I have one of these in my bathroom, and I got another for my grandma's shower to make her products more accessible and organized. It's well-made, looks great, and holds a good amount of items.
The openings in the bottom aren't ideal; they can cause leakage and require cleaning.
This was easy to install and is very strong, capable of holding a lot of products. The suction has held up well for a couple of months without any issues.
This was a smart purchase for my bathroom. It rarely gets wet, and all my shower products stay dry and mold-free.
If you need easy access to items in the shower, this caddy is the perfect solution.
This item adheres well and is easy to use. Unlike many adhesive items, it works perfectly in the shower.
The perfect size, it holds quite a bit and accommodates different bottle sizes. Easy to install; I may get another one.
These organizers work great for all our shampoo and body soap in the shower. They are well-made.
It securely holds shampoos on the wall.
I love how sturdy it is and how much stuff it can hold. It arrived quickly, and this is the second one I've ordered.
It was easy to hang and is very sturdy, even holding large bottles of shampoo and conditioner.
I attached this to my bathroom mirror to free up counter space for my products and toothbrush. It makes cleaning the counter easier.
I love this little organizer; it has given me back my bathroom counter space.
As seen in the image, I highly recommend it; it's very convenient to install, and the price is very good.
It arrived intact and on time. It looks just like the pictures. Thanks for making it a worthwhile purchase.
Superb shelves! I'm happy that my bathroom is well organized. In summary, it made a positive difference in my daily routine.
It saves us a lot of space in the shower, it's really very convenient!
It allows me to tailor my shower experience according to my personal needs, accommodating various bathroom essentials like shampoos, shower gels, and facial cleansers with ease. Thanks.
It's convenient and easy to use. I love it!
This shower holder has truly transformed my bathroom into an organized sanctuary. In one word: exceptional!
Everything is great. Our shower rod turned out to be thinner, so I followed the description's advice and used adhesive tape, and it holds up perfectly and looks neat. I'm happy with it. It can definitely hold small jars; I haven't tried heavy ones yet.
Perfect, for once it holds the weight of the products well.
Quite sturdy.
Excellent and of good quality!
It's the perfect tool for the shower, very much appreciated.
It works absolutely wonderfully.
Arrived on time, good quality.