SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice drink spoons. A nice surprise at the size because I thought they were small.
These spoons are simply enchanting! The wood-burning designs featuring witches and potions add a unique touch to my kitchen. They're not only decorative but also functional for cooking. Highly recommend!
🎃 Perfect Halloween gift! I got these for my friend who's really into Wiccan stuff, she absolutely loved them! Also they’re eco-friendly which is awesome 👍
Beautiful! I didn't think they 'd be that big. They are perfect! Perfect decoration for my kitchen
Impressive
I'm all about sustainability and these bamboo spoons hit the mark. Plus, the detailed witchy designs are just so cool. Great purchase!
never thought i'd be this excited over wooden spoons but here we are 😂 they're handcrafted with such attention to detail you can tell each one is unique plus they're pretty big at 12 inches long.
ok
A fantastic set of three wooden spoons that have become an integral part of our kitchen decor thanks to their intricate detailing and high-quality material.
i love how versatile these are - perfect as halloween decorations or as everyday kitchen tools 🥄 plus the fact that they’re made from durable bamboo makes me feel good about using them.
sustainable
The large size of these spoons combined with their exquisite handcrafted design make them both practical for use in the kitchen and beautiful enough to display year-round!
bought it as a present for my pagan practitioner friend he was thrilled said it’s hard finding good quality items like this that aren’t tacky or cheaply made.
wow
This trio of witch-themed wooden spoons has added a fun element to our cooking routine while being kind on environment due its bamboo construction – win-win situation indeed!
these handcrafted beauties have definitely brought some magic into my kitchen 💫 great size sturdy yet gentle on pots & pans i’m thoroughly impressed.
recommend
The spoons are good quality, have very good size