SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, as described 😊
I've been on the hunt for a pet feeding mat that would meet all my needs, and I'm happy to say this silicone mat has exceeded those expectations. The quality is excellent - it's sturdy to hold up against my dog's enthusiastic eating habits yet flexible enough for easy storage. What I appreciate most is how simple it is to clean; just a quick wipe down or rinse under the tap and it's good new! It has also proven effective in preventing food and water spills from reaching our hardwood floors which are now spotless-meal times. A fantastic addition to any pet-friendly household.
Finally, a solution to messy meal times!
All right.
Love this mat! Keeps my floors clean and is super to wash.
As a cat owner, dealing with scattered kibble and spilled water was an everyday hassle until I discovered this silicone feeding mat. Now, mealtime messes are contained within its boundaries making cleanup practically effortless! Besides functionality, what sets this product apart is its sleek design - no obnoxious colors or patterns here, just a tasteful piece that blends seamlessly into our kitchen decor. Moreover, the material feels durable yet soft under touch ensuring comfort for my feline friend’s paws while she enjoys her meals.
highly recommended 💯
No more chasing bowls around the kitchen, thanks to this silicone mat!
The search for the perfect pet feeding solution ends here! This silicone mat offers everything you could want: durability, ease of cleaning, non-slip surface...the list goes on. We have two dogs who aren’t exactly tidy eaters so having something reliable that keeps their dining area neat while protecting our floor from stains is invaluable. Plus being dishwasher safe means we can simply toss it in there after particularly messy mealtimes – talk about convenience!
I've tried several mats before but none compare to this one. The silicone material makes all the difference - durable yet flexible
excellent addition to any pet-friendly home.
This product truly shines when it comes to keeping your pets' feeding area organized and clean. The high-quality silicone material ensures longevity despite daily use (and abuse) by my energetic pups who tend to get quite excited at meal times resulting in knocked over bowls more often than not! Thankfully due to its non-slip surface, the mat keeps their dishes in place effectively eliminating that issue. It's also remarkably easy to clean - a quick rinse or wipe is all it takes to remove any residue. A worthwhile investment for any pet owner.
this gem of a product is just what we needed at home 🏡
This mat transformed mealtime cleanup.
Living with three cats means dealing with constant food and water spills but this silicone feeding mat has been a lifesaver! Its raised edges contain all messes within its perimeter making my life so much easier when it comes to cleaning up after them. Besides being practical, I love how its minimalist design complements our kitchen aesthetic rather than detracting from it like many other pet products tend to do. And let’s not forget about the material – soft yet durable, perfect for my kitties' delicate paws!
Absolutely delighted with this purchase!
nice