SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐⭐⭐⭐⭐ For several weeks now, I've been making use of this thumb guard knife and it has completely revolutionized my gardening experience! This tool is not just a simple addition to my collection; it's an absolute game changer that every gardener should possess in their arsenal. The silicone guard that comes with the knife fits perfectly on my thumb. It provides unparalleled comfort while simultaneously ensuring that my thumb remains well-protected. Gone are the days when I'd from sore thumbs after hours of harvesting or worry about accidental cuts due to slippage. The safety and convenience offered by this innovative design have made all the difference! As for its functionality, it certainly does not disappoint either. The blade is sharp enough to slice through even the most stubborn plants with effortless ease, drastically reducing manual labor time and making each task seem like a breeze. Whether you're dealing with tough branches or delicate flowers, this knife can handle them all without any difficulty. Moreover, since I started using this tool, harvesting has become so much easier and more enjoyable than ever before! It no longer feels like a chore but rather an activity I look forward to because of how efficiently and effectively this thumb guard knife performs its job. In conclusion, if there's one thing every gardener needs in their toolkit – be they amateur enthusiasts or seasoned professionals – it’s definitely this fantastic thumb guard knife! Its ingenious design coupled with its remarkable performance truly sets it apart from other garden tools out there 🌿👍
As someone who spends a lot of time tending to her garden, this little gadget has become an essential part of my routine. The silicone thumb guard not only provides excellent protection but also enhances grip - something I greatly appreciate when dealing with slippery stems or wet conditions. And let's talk about the knife itself; sharp, efficient and durable – everything you'd want in a harvesting tool! Plus, it's easy to clean after use which means less hassle for me at the end of the day!
This product deserves all five stars ⭐️⭐️⭐️⭐️⭐️!! As an avid gardener, safety is paramount for me and this silicone-protected knife ticks all boxes. Its design ensures that your thumb remains well-guarded against any potential harm while offering superior control over your cutting actions. What’s more? It doesn’t compromise on efficiency either! This handy tool slices through thick stalks like butter making harvest time quicker than ever before 😁💪🏽.
Great👍
This gadget has become an essential part of my garden routine. It protects my thumb while enhancing grip - perfect for slippery stems or wet conditions!
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