SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upgrading to the E1600T for my expansive garden has been nothing short of transformative. Right out of the box, the setup process was straightforward and intuitive, allowing me to get it up and running with minimal fuss. The convenience of managing this marvel of technology through its mobile app is something I can't stop raving about. Not only has my lawn never looked more lush and well-kept, but I'm also making a significant contribution to environmental conservation. The E1600T operates with a whisper-quiet efficiency that's almost too good to be true, thanks to its advanced brushless motor. This isn't just a lawn mower; it's a time-saving, eco-friendly powerhouse that I'd recommend in a heartbeat to anyone looking to enhance their lawn care routine while also doing their part for the planet.
Absolutely thrilled with my E1600T! My lawn looks amazing and the app is super user-friendly. 📱✅
Absolutely in love with my new lawn mower robot! It's incredibly user-friendly; I had it up and running in no time. The fact that it's energy efficient and environmentally friendly makes me feel good about using it. My garden has never looked better, and I have more time to actually enjoy it. Plus, the peace of mind knowing it's equipped with advanced safety features is priceless. 😊
The brushless motor not only cuts efficiently but does so with such minimal noise that sometimes I forget it's even operating. A silent guardian for my lawn.
Watching the mower automatically return to its charging station when low on battery is like witnessing the future of lawn care in action.
Setting a customizable mowing schedule was easier than I thought and has proven to be incredibly effective. The lawn is always perfectly manicured, and the mower dutifully returns to its station after each session. It's like having a personal gardener who never misses a day.
Love the peace of mind with the anti-theft feature. Plus, it's like having a silent garden elf!
Falling in love might be a strong term for a lawn mower, but that's exactly what happened with my new lawn mower robot. Its user-friendliness blew me away, offering a seamless setup and operation from the get-go. The energy efficiency and eco-friendly nature of this device align perfectly with my values, making every use a guilt-free experience. My garden has transformed into a verdant oasis, all while freeing up precious time for me to enjoy its beauty. The cherry on top? The peace of mind provided by its advanced safety features, ensuring that my garden remains a safe haven. 😊
The anti-theft feature was a major selling point for me. Knowing my investment is secure with a password gives me peace of mind.
As someone constantly juggling a busy schedule, finding efficient solutions for household chores is a godsend, and that's exactly what this smart lawn mower has been. Its efficiency is unmatched, simplifying lawn care to the point where it's almost hands-off, thanks to the revolutionary WIFI control feature. This allows me to manage my lawn maintenance from anywhere, offering convenience I didn't know I needed. Additionally, the added layer of security and safety features around my home gives me great peace of mind. My lawn is consistently immaculate, showcasing the reliability and effectiveness of this fantastic tool.
Took a bit to get it all set up the way I wanted, but now that it's up and running, it's decent. Watching it navigate around has its charm, and it's one less chore for me. Not bad at all.
The quiet efficiency of this mower is unbelievable! Plus, eco-friendly? Sign me up!
I must admit, the anti-theft protection feature was something I didn't think I'd need but now wouldn't go without. The added security of knowing my mower is protected by a password gives me an extra layer of confidence in its safety, especially being such an innovative piece of technology.
Safety was a big concern for me, especially with pets and kids around. The smart safety sensors on this mower have alleviated all my worries. It navigates around obstacles with ease and is always cautious, automatically shutting down if it's lifted or tilted. This level of safety makes it a reliable addition to our home.
The smart safety sensors have been a relief. It's comforting to know the mower will handle itself safely around my yard, avoiding obstacles with ease.
After a somewhat tedious initial setup to tailor it perfectly to my yard's specifics, the E1600T has proven to be a solid performer. Observing it navigate and meticulously maintain my lawn has become an unexpected source of entertainment. It's effectively removed lawn care from my list of weekend chores, offering a significant convenience. While it may have taken a bit of effort to get there, the results speak for themselves – it's a reliable, efficient lawn care solution that I'm happy to have.
I was initially drawn to the E1600T for its advanced brushless motor, and it has not disappointed. The motor's efficiency and the quiet operation have made lawn mowing less of a chore and more of a marvel of modern technology. Plus, the longevity of the motor reassures me that this mower will be a long-term companion for my garden care.
I love the customizable mowing schedule. Setting it up once and letting it do its thing has freed up so much of my time, allowing me to focus on other hobbies.
The E1600T has revolutionized my lawn care routine. Its vast working area capacity means my large garden is always impeccably maintained, with zero effort from me.
The E1600T is everything I wanted in a lawn mower and more. It's energy efficient, which is important to me, and the brushless motor performs brilliantly. The app control is incredibly convenient, allowing me to manage my lawn care effortlessly. The safety features are comprehensive, making it a smart choice for any garden.
The convenience of WIFI connectivity can't be overstated. Being able to control and monitor the mower from anywhere has not only been convenient but also fun. Adjusting settings and schedules from my phone has made lawn maintenance a breeze, and it's fascinating to see technology integrate so seamlessly into everyday chores.