SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was late to the air fryer party, but now that I'm here, I can't imagine my kitchen without the Smart Touch 12L Air Fryer. This appliance has revolutionized the way I approach cooking, turning what used to be a chore into an exciting culinary adventure. The large capacity has been a game-changer, allowing me to prepare meals for my entire family without breaking a sweat. Whether it's a quick weeknight dinner or a leisurely weekend brunch, this air fryer has delivered exceptional results every time. One of my most memorable experiences with this air fryer was preparing a surprise anniversary dinner for my parents. The menu included their favorite dishes, all made in the air fryer: crispy brussels sprouts as a starter, followed by a tender, flavorful rotisserie chicken, and sweet potato fries on the side. The ease of switching between cooking modes meant each dish was prepared to perfection, contributing to a memorable evening filled with love, laughter, and delicious food. Moreover, the health benefits cannot be overstated. Being able to enjoy fried foods without the guilt has been a revelation. The air fryer's efficient cooking and oil-free option mean meals are not just tasty but also healthier. Add to that the simplicity of cleanup, and it's clear why this air fryer has become such a beloved part of my daily routine. It's not merely an appliance; it's a gateway to healthier, happier family meals, making it an indispensable part of our kitchen.
Been a week and it's performing great. Fast delivery, cooks quickly, straightforward to use. So far, it's awesome.
Piece of cake to use.
Awesome gift idea. Fantastic oven, versatile and easy to operate.
Just cook chicken in it.
Hands down the best and healthier choice for my family.
This upgrade was well worth it for the rotating feature alone. No more manual flipping for even cooking. Built solid, super easy to use.
Adopting the air fryer into my daily life has been a revelation. Living in a small apartment, kitchen space is at a premium, and this air fryer has allowed me to declutter my countertops by replacing multiple appliances. Its sleek design doesn't just save space; it enhances my kitchen's aesthetic, marrying form and function beautifully. The first time I used it, I decided to test its versatility by preparing a complete meal: steak on one shelf, roasted potatoes on another, and vegetables on the third. To my delight, everything cooked simultaneously, saving me time while ensuring each dish came out perfectly. The juicy tenderness of the steak, coupled with the crispiness of the potatoes, was a testament to the air fryer's even cooking. But what truly sets this air fryer apart for me is its user-friendly interface. The intuitive knobs and easy-to-read settings make it accessible, regardless of one’s cooking experience. As someone who often hosts friends, I've been able to spend less time in the kitchen and more time enjoying their company, confident that the air fryer will deliver delicious results. It's not just an appliance; it's a trusty sidekick that makes cooking a pleasure.
Can't believe all the things you can make in this. Barely use the oven anymore. Shipping was quick, and it's been a total win.
Roasted sweet potatoes and chicken wings came out perfectly. It's large, user-friendly, and doesn't smoke up the kitchen. Cleaning's a breeze too. It's been great for whipping up quick snacks for the kids.
The dual oven racks are a game-changer!