SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son considers this his favorite "toy" and best friend. I use it in combination with the hat, and he practices walking everywhere while I feel reassured about his safety. However, it's important to note that if you're looking for total protection, this may not be the solution, especially if your baby tends to fall backward. Nonetheless, it's a beautiful accessory.
The product is impressively sturdy, plush, and securely attaches as a backpack. My son is currently working on standing and has fallen back a couple of times, but thanks to his turtle shell, he hasn't suffered any head injuries. I strongly recommend buying it for the peace of mind it offers in preventing head injuries.
I can't stress enough how many times this product has saved my child from head injuries on both tile and carpet. When he falls now, it's just the shock of the fall, and there are no tears due to head impacts. The cushion is adjustable and the design is adorable.
With my 7.5-month-old baby determined to stand, frequent falls during practice were a concern. This product not only protects her but also gives her the freedom to move independently. She doesn't mind wearing it, and it works as advertised, with the added bonus of being super cute.
When my son was 7 months old, this product protected the back of his head when he sat up and fell back. However, it doesn't provide as much protection when he cruises and falls to the side or front due to its weight.
I purchased this product because my baby was constantly bumping into things and needed head protection. It works incredibly well! Whenever he falls back, he lands on the pillow and looks surprised, but there are no tears. I'm so grateful for products like this that ensure his safety.
This backpack is not only adorable but also a perfect fit for our little guy. Knowing that he's safe while learning to crawl and stand brings peace of mind.
I'm absolutely thrilled with this item! It's heartwarming to see the baby wearing it, and it's incredibly effective in cushioning falls when they let themselves tumble. I'm in love with it!
As a first-time mother, safety is a top priority for me, and I can't express how much I love this product. It provides essential protection for my baby's head as she learns to stand and crawl. It's a must-have for anyone concerned about their baby's safety.
During the stage when my son was prone to falling over without any regard for his safety, this product was a game-changer. It prevented countless tears and injuries, making it highly recommended.
We tried a helmet, but it didn't protect our baby's face when she fell forward, and it caused overheating. This product, on the other hand, is soft, cute, and comfortable.
This product has saved my baby's head from countless injuries. It's been a game-changer for us, as my baby tends to fall frequently but can now get up and keep going.
We got this product recently and have used it multiple times. It's great, but I wish it had a longer waist clip extension.
Our baby is on the verge of walking, and this product has proven its worth. We even tested it by gently pushing her backward, and it reliably protected her head. Plus, it's super cute.
This product is excellent for my baby, even though it may not provide complete protection, it ensures a soft landing.
For a 7-month-old who's becoming increasingly mobile and pulling themselves upright but prone to falling, this product provides essential protection for their little head.
My 7-month-old is on the journey to standing, and this product has been a lifesaver, preventing countless head bumps while being incredibly cute!
I haven't really used it yet, so I can't tell you how it works, but we like the way it looks. We just haven't tried it on him because he's still quite little.
I have a lot of love for this product. It has proven highly effective as my 6-month-old learns to crawl. I chose the elephant design, but if you're undecided, I strongly recommend considering the turtle. When my baby crawls, she already looks like a turtle, and when she falls back with her arms and legs in the air, she resembles a turtle flipped over on its shell. It's sure to bring lots of laughter, and I regret not choosing the turtle.
It doesn't seem to bother the baby much; he doesn't even realize he has it on. It effectively protects the back of his head from backward falls. I would recommend it.
I bought this for my 9-month-old, who is quite active and occasionally falls backward. They are just a bit heavy, and when I tried it on my baby, he lost balance. I'll give it some more time before trying it again. It looks exactly like the picture and has super soft cushiony material.
This product does precisely what it's intended for. My daughter was initially unsteady when she started sitting and would frequently fall back, requiring us to catch her. However, once we found this product, it consistently protected her head from harm.
Our little man doesn't seem bothered by wearing it. We've had it for a few weeks, and it has already prevented his head from hitting the floor multiple times. I highly recommend it.
I bought this product as soon as my daughter started crawling, and it proved its worth within just a couple of days. When she attempted to stand and fell back, this cute backpack saved her from a potentially severe head injury. I wholeheartedly recommend it.
As long as the fall is straight backward, it works as intended. It's a great tool to have when your little one is learning to sit and walk. This fall would have resulted in tears without this product.
My daughter used to be scared of falling, but after using this product, she gained confidence and started standing. It's lightweight and easy to carry.
This was a thoughtful gift for my grandson. It will be very useful as he starts sitting up and may wobble back to protect his head.
I wish there was a way to keep it a little tighter, but it does the job, and it's adorable.
Overall, it's a decent product. Well-built and fits well on the body. The impact donut is not as filled as the rest of the protector, and I wish it was a bit longer.
I bought this for my 1-year-old grandson who is just learning to walk. It has already saved him from serious falls 3-4 times, including a particularly bad one where he slipped and landed on his head on hard wood floors. He was fine, thank goodness!
I liked how easy it was to adjust the straps, and the product offers plenty of cushioning. I just wish it had a forehead strap for when my baby face-plants.
With a crawling 8-month-old on tile floors, I was worried about potential head injuries. This product has been a wise investment in keeping my baby's head safe from falls. I was concerned that he might try to take it off or play with it constantly, but thankfully, that hasn't been the case. I'm truly grateful for this product.
My baby has recently started crawling and is developing a playful habit of throwing herself back. This product has already saved her from hard head bumps several times. Now that she's pulling herself up to stand and occasionally falling back, this little backpack, shaped like a butterfly, has proven to be a valuable helper in preventing head injuries. It's incredibly cute and effective!
I can't express enough how much I love this product! Within just three hours of its delivery, it saved my son from numerous head bumps. It's the best purchase I've ever made.
My baby is comfortable in it, the clips work fine, and the adjustable shoulder clips are a great feature. The cushioning is substantial, and the packaging is well done. If your baby is prone to falls or you want to prevent head injuries while they learn to walk, I highly recommend getting this product.
We purchased this for our grandson because seeing him fall and hurt his head was traumatizing. Now, every time he wears it, he never seems to fall back anymore. It's been a win-win purchase for our family.
This product is helpful if your child falls backward on their head, but it doesn't provide much protection for falls in other directions.
Don't get me wrong; I love this product. It's cute and exactly as described. It fits my 9-month-old perfectly, but the arm straps are a bit tight. Other than that, it works great.
My friend recommended this product, and her pillow was fluffier and softer than the one I received. When I got mine, it came in a vacuum-sealed bag, which was okay. I let it out for a few days, but it still didn't puff up as much as my friend's pillow. It seems like the quality may have changed, but it still serves its purpose, and I need it for my active toddler.
Fits well, very soft and works well
Fits great on our 18 lb 11 month old. She doesn’t protest wearing it!
Very nice pillow for learning to walk.
Cute and functional
Great product and awesome baby gift
Works like a charm and is so cute while your baby crawls around.