SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush is amazing! It's gentle on my pet’s skin and effectively removes dirt and loose fur. 🐶❤️
I love how easy it is to hold even when wet. Makes bath time a breeze!
Recommend
The silicone needles are so soft, perfect for my sensitive pup.
this brush has made grooming so much easier. i can't believe much loose fur it gets out.
ok
It's not just a brush—it also massages and exfoliates. My dog seems to enjoy the experience! 😊👍
Finally found something that works for both bathing and dry grooming.
helpful
Easy cleaning after use? Yes please! This tool makes pet care less of a chore.
my cat loves this thing. she purrs every time I use it on her
What I love most about this product is its versatility—it brushes, desheds, massages and exfoliates! My pup adores bath time now because he finds the experience relaxing. And cleaning up after use? A breeze—just rinse under water.
Impressive
it feels good in the hand and doesn’t slip away during bath times
It's so gentle yet effective in removing all the loose fur and dirt from my cat’s coat
The soft silicone needles are a game-changer. They're super gentle on my pup's skin.
I love how easy this is to clean! Just rinse under water and it’s ready for the next use.
This brush has been a lifesaver for me and my cat. It's perfect for both bathing and dry grooming, removing all the dirt from her coat while also giving her a nice little massage. She seems to really enjoy it!
I've tried a lot of pet grooming tools, but this one is by far the best. The soft silicone needles are so gentle on my dog's skin and it gets rid of all the fur. Plus, it's super easy to clean afterwards.
unbeatable