SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to say, this solar lamp is a game changer! It's been a fantastic addition to my garden. During the day, it's aning little fairy ornament that brings joy to my heart every time I see it. But when night falls - wow! The light it emits is soft and magical. It creates such a serene atmosphere in our backyard oasis. Plus, being solar powered means no need for batteries or power cords – eco-friendly and convenient! A real winner in my book.
This solar lamp is absolutely enchanting! It's been a lovely addition to my garden and it glows at night.
I'm not usually one for writing reviews but this product deserves some praise! This charming little lamp has become the highlight of my patio decor. Every evening as dusk sets in, its gentle glow starts illuminating and adds an ethereal quality to our outdoor space that’s just delightful. What makes me even happier is knowing that all this beauty comes from harnessing solar energy which aligns with our family’s commitment towards sustainability .
I love how eco-friendly this product is! Harnesses the power of the sun during the day and lights up our patio in the evening - simply brilliant!
As an avid gardener, I appreciate unique pieces like this fairy lamp. The soft light it emits after dusk adds a magical touch to my outdoor space.
This little gem has made evenings on our deck so much more enjoyable. Its gentle glow creates such a peaceful ambiance.
From a guy who loves his tech gadgets: This isn't your typical garden accessory folks! As someone who appreciates both aesthetics and functionality, I was pleasantly surprised by how well this solar-powered lamp performs its dual role of adding charm during the daytime while providing efficient lighting at nightfall. The fact that it doesn’t require any external power source or complicated wiring setup made installation super easy too — simply place it where you want some extra sparkle after sunset!
The fairy design is adorable and whimsical, while its function as a solar-powered lamp makes it practical too – definitely one of my favorite purchases recently!
If you're looking for an easy way to add charm to your garden without any maintenance hassle, then look no further than this delightful solar-powered fairy lamp!
A charming ornament that doubles as an efficient light source? Count me in! This solar powered beauty has added some serious magic to my yard