SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌞 The solar-powered fountain that I recently purchased has proven to be a complete game-changer for my outdoor space! This innovative product is not only sustainable, harnessing the power of the sun, but also adds an ethereal charm to my garden that wasn't there before. With its elegant design and gentle water flow, it creates an ambiance of tranquility and peace. What impressed me most about this fountain was how easy it was to install. There were no complicated instructions or need for additional tools; everything required came with the package. The setup process was straightforward, even for someone like me who isn't particularly handy when it comes to DIY projects. It took just a few minutes to get everything in place and working perfectly. Another feature worth mentioning is its floating capability which I think is simply brilliant! Unlike traditional fountains that require a fixed spot, this one can freely float around your pond or pool adding dynamic beauty wherever it goes. It's fascinating watching it move around while simultaneously providing beneficial oxygenation for any aquatic life in your pond. I must say that after installing this solar-powered fountain, my garden has become more than just an outdoor area; it's now a serene sanctuary where you can enjoy nature at its best while also contributing positively towards sustainability by using renewable energy sources. For anyone looking to add a touch of tranquility and elegance to their outdoor living spaces without causing harm to the environment - I highly recommend investing in this solar-powered fountain. Its blend of functionality, aesthetics and eco-friendliness makes it a worthy addition indeed!
I'm absolutely in love with this solar fountain! It has turned my simple pond into a mesmerizing water display. Plus, it's so eco-friendly; no need for electricity or batteries. A fantastic purchase indeed!
Fast shipping! Thank you for your care :)
it's beautiful!
As an avid gardener, I'm always looking for ways to make my green space more enchanting. This solar-powered floating fountain does exactly that! Its elegant design coupled with its functionality makes it worth every penny spent.
The beauty of having this solar-powered fountain in your garden cannot be overstated! Watching as it dances under the sun while producing soothing sounds is simply therapeutic 💆♀️
We recently bought this wonderful invention and oh boy how impressive it is!!
For anyone looking to add a touch of sophistication to their garden, this solar-powered floating fountain is the way to go. It's been a fantastic addition to my outdoor space and has significantly improved the overall aesthetic. Plus, it’s eco-friendly! Can’t ask for more.
The gentle sound of water from this solar-powered fountain creates such a peaceful ambiance in my backyard. I love how it works seamlessly without any need for power cords or batteries. A must-have item if you want your garden oasis to be even more relaxing 🌿
My guests love it 🐠
good
What an incredible addition to my yard! The serene bubbling sounds coupled with its mesmerizing visual appeal make this solar-powered floating fountain worth every cent spent 💰 An added bonus: zero operating costs as it runs purely on sunshine ☀️