SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I can't tell you enough how much I'm these lights. The fact that they're solar-powered is a total game changer. You know what that means? No more fussing around with batteries or hunting for an outlet when you want to light up your space. Just the sun do its thing during the day and by night, boom! You've got yourself some pretty illumination. So yeah, if anyone asks me whether or not I love these lights...heck yes, I absolutely adore them! They’re energy-saving powerhouses offering hassle-free operation at its finest - no batteries required, no outlets needed and automatic activation when it gets dark out – seriously what’s not to love? If only every gadget could be this smart and user-friendly! So if you're looking for something easy-peasy lemon squeezy which adds instant charm to any space while being eco-friendly too – look no further my friend because these solar-powered auto-lights are exactly what you need!
The waterproof design is perfect for our unpredictable fall weather. Even after a heavy rain, my pumpkins shine brightly.
These pumpkin lights are not only adorable but eco-friendly too! I'm all for reducing carbon footprint and saving on electricity bills.
🎃 Super easy installation and they add such a touch to my garden. Can't wait for Halloween night!
They really stand out in my yard.
no more worrying about turning them on or off every day the built-in sensor does it all
🌞they harness the power of sun which makes them cost-effective and eco-friendly i love that
their durability surprised me survived frost snow everything
It adds variety and fun to my Halloween decor.
🎃 They're so unique and creative. Definitely a standout in our neighborhood's outdoor display competition!
Ok
bought them for halloween but they've become permanent fixtures in my garden so enchanting
👍
these are not your average decorations high-quality durable and totally worth the price