SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i bought these lights to add a little festive glow to my yard, and they’ve exceeded my expectations. they charge up quickly during the day and stay lit all night long, providing a warm, cozy light. i placed them in my garden and along the walkway, and they’ve added the perfect autumn touch. i love that they’re solar-powered, so i don’t have to deal with changing batteries or finding outlets. they’ve even held up well during some rainstorms, which was a pleasant surprise! i’m already thinking about getting more for next halloween and fall season.
these lights have become a staple in my fall decorations. they charge easily during the day and give off a soft, warm glow at night. perfect for halloween or just cozy evenings outside.
i’m so impressed with how well these little lights work. they soak up the sun all day and provide a warm, inviting light once it gets dark. i’ve scattered them around my garden, and they’ve become a favorite part of my outdoor decor. they’re also surprisingly durable, even through some rainy days. highly recommend them for any fall setup!
adds the perfect cozy touch to my fall outdoor decor.
bright
i’m absolutely thrilled with these lights! they’ve transformed my outdoor space into the perfect autumn retreat. i placed them along the garden path and around the patio, and they create such a lovely, warm glow once the sun goes down. they charge quickly in the daylight and stay lit well into the evening. i love that they’re eco-friendly, with no need for batteries or electricity. it’s so nice not to worry about turning them on or off. they’ve definitely become a highlight of my fall decor, and i’m planning on using them for many seasons to come.
these little lights are exactly what I needed to complete my fall decor! they look adorable on my porch and give off a warm, inviting glow. the best part is they’re solar-powered, so no messing with batteries or wires. they last through the night and create the perfect cozy atmosphere for autumn evenings outdoors.
love how they glow at night, so festive and bright.