SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We're happy with these chairs. They match the table we purchased perfectly. The finish and design look nice. They were easy to assemble and are very sturdy. We added felt tabs to the bottom of the legs, but that was a minor adjustment.
Easy to assemble, good-looking, and sturdy enough.
Great look and well-made! I'm ordering more.
Great sturdy chairs. Fairly easy to assemble, and they look fantastic!
Very high quality and easy to assemble. Very pleased with this purchase. It looks even better in person.
These arrived in perfect condition, not a single scratch. They're very easy to assemble. They match our table perfectly.
The chairs are a bit more lightweight than I expected, but they're pretty and comfortable to sit in.
Amazing chairs, I just wish they were taller.
It's solid and beautiful.
Beautiful and sturdy.
Exactly as shown in the photos and described. Excellent quality. Highly recommended.
Absolutely gorgeous and well-made. I have a bit of an obsession with chairs, and I just had to add this one to my collection. It's sturdy and beautiful. I use it as a side chair instead of a dining chair. Highly recommended.
Nice looking and as comfortable as you can expect from a wooden chair.
I love the shape and color of this chair. It was simple to attach the legs.
They look good.
Very attractive.
I love the chairs; they're very stylish and easy to assemble.
The chair looks good.
Love it. The chair is solid and of good quality, arriving in perfect condition.
Great item, smartly packaged, and well-made.
Stylish and comfortable with beautiful natural wood finishes...I love them!
I haven't sat on it much, but it looks pretty!
They look great, are of fine quality, and arrived quickly, just as described.
I love these chairs! They were exactly what I was looking for to go around a white tulip table in our breakfast nook. They're very comfortable and seem sturdy. I love their low profile—it makes a significant impact without taking up too much space.
It's a good chair for a small contemporary breakfast area.
The chair looks awesome but forces you to sit very straight, which might be good for posture but isn't that comfortable for guests.
The perfect desk chair. It has a great look and finish.
The design is beautiful, and the quality is great. I'll have these chairs forever.
This chair offers great value for the price. It's well-made, looks good, and is easy to assemble.
These chairs were worth the wait. They're beautiful, comfortable, and very easy to assemble!
An excellent deal for high-end furniture. I won't shop for furniture anywhere else now.
The chairs look amazing in photos, but they're even better in person. Completely satisfied.
Great chairs! I love the ease of ordering furniture like this. The process is quick and straightforward.
The design is beautiful, and the contoured seat is comfortable. I'm impressed with this chair.
These chairs are nice and of high quality. The wood is stunning. I highly recommend them.
Very nice. I'd recommend these chairs to anyone. The quality is superb.
I'm thrilled with my purchase. My chairs are just perfect.
I like these chairs' style. They're not the most comfortable, but they look good and are suitable for dining.
The chairs are both comfortable and elegant.
I have no complaints about these chairs. They are beautiful and seem to last.
These dining chairs are lovely. The walnut looks even better in person. I've been using them for a month with no issues. They seem durable.
I'm completely satisfied with my purchase. I bought six chairs for my new dining table. While the walnut color isn't a perfect match, the shades complement each other well.
These chairs are crafted beautifully. Having ordered two, I'm now planning to order two more after seeing them up close.
The quality exceeded my expectations.
They have a unique style. Everyone adores these chairs.
The chairs are stunning.
Incredible value! I'm very pleased with these chairs. I'd definitely buy from this company again.
My wife and I are delighted with the chairs. They arrived earlier than expected, and we began using them immediately. It was great to finally replace our old kitchen chairs.
My office now looks fantastic with these chairs. Their unique shape really stands out, which I appreciate.
These chairs are comfortable and stylish—a quality product.
I'm fond of the chairs' design, but their construction is just okay. The wood feels light, and you should add soft rubber to the legs to prevent scratching your floors.
I adore this chair! Its cool design is perfect for my small apartment's dining area. It looks just like the pictures online, and sitting in it is comfortable. I constantly receive compliments on my dining set's appearance. I'd repurchase it without hesitation.
These chairs are a steal! They're affordable, beautifully designed, and comfortable for people of all sizes.
The buying process was so easy! The chairs are not only beautiful and well-made but also sturdy. I'm thrilled with my purchase. I've been searching for a long time, and not only are the prices great, but the quality and craftsmanship are unparalleled.
These chairs are incredible! They look gorgeous, feel comfortable, and I'm very thankful for them!