SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Every year, my big family and I hit the outdoors for a camping trip. My little ones and their cousins always end up wanting to crash in my tent, which had me looking for something more spacious. I'm a tall guy, about 5’10”, and standing up straight in this tent isn't an issue, especially in the main section. We managed to fit a queen mattress on each side, threw up the divider, and voila – space for everyone. Plus, it's a fortress against bugs, which was a lifesaver during a caterpillar and daddy long legs invasion at our campsite. Setting it up is a breeze, seriously simple. I'd recommend it in a heartbeat for anyone needing extra room. It's great for storing all your gear and staying organized. Even solo, I got it standing in under half an hour without peeping at the instructions, and it's gotten faster since. Durability’s top-notch too; survived kids storming in and out and a massive rainstorm without a leak, while others weren't so lucky.
We're a family of five and fit a queen and a full mattress in there with room to spare for our stuff and moving around. Setting it up solo took me about 15 minutes, didn't even bother with the instructions. Just make sure the rods are even in the sleeves to avoid breaks. We weathered a serious rainstorm in it too. It was shaking, but no leaks or damage, unlike our last tent that gave up in similar conditions.
Seriously, you gotta get this tent! With prices going up everywhere, I decided to opt for tent trips. Found this gem after lots of searching, fitting right into my budget. Setting it up was quick and easy. Our first outing was to a Texas state park, and despite a wild storm with thunder, lightning, and crazy winds, this tent stood its ground. Completely dry inside, not a drop got in. I was amazed and relieved it held up so well. Don’t wait, just buy it!
This tent’s a game changer! Fits our air mattress, has space to chill, and even a changing room. Survived a rainy first night without a single leak. Quality is just unbeatable.
After checking out tons of reviews for 8-person tents, this one seemed like the best pick for our family's new tent. It’s pretty standard to need some extra sealant for the seams to make sure it’s fully waterproof, but setting it up is straightforward. Despite its size, it packs down pretty small in the storage bag it comes with. We got it for our family of four, giving us loads of space for our gear and comfort.
This tent is huge and super simple to put together. Really good quality and holds up against the weather no problem.
I recently led a camping retreat for a diverse group, and we utilized this expansive shelter as our communal hub. Its capacity to comfortably accommodate a large group, coupled with the distinct separation between living and sleeping areas, made it an ideal choice for our varied needs. The quality of the materials and construction was immediately apparent, offering a sturdy and secure environment that instilled confidence regardless of the weather conditions we faced. The setup process, often a daunting task with large shelters, was remarkably efficient and manageable, thanks to the well-designed structure and clear instructions. Inside, the tent felt more like a mobile lodge than a traditional camping tent, with ample space for beds, luggage, and communal gatherings. The ventilation system was excellent, maintaining a comfortable atmosphere even during warm weather and ensuring a good night’s sleep. Features like durable flooring, weather-resistant outer materials, and practical entry points further underscored the thoughtful design aimed at enhancing the camping experience. This shelter not only met but exceeded our expectations, providing a sturdy, comfortable, and adaptable living space that became the cornerstone of our successful retreat
Perfect for big groups, loved it! 🏕
Took this new tent out with the family and was impressed by how much space we had. Fitting three twin air mattresses was no issue. It’s really spacious and easy to set up. Can’t wait to use it more throughout the year!
Ended up setting up the tent for the first time in the dark when we arrived at our site, and it was surprisingly straightforward, though the instructions could be clearer. Make sure to stake it properly. We had a downpour on the last night, and the inside stayed dry. It’s a solid purchase. We had plenty of space for a king-size bed, chairs, a table, and our two large dogs.
This thing's got loads of space, but it could really use windows on all sides for better airflow, especially when it gets hot.
Don't think twice, just get this tent! It's been through several camping trips with me, including light and heavy rain, and it's quick to set up. We've had it packed with three people, a king and a queen mattress, plus two Great Danes and their beds, shoes, and some bags. It's solid and definitely keeps the water out if you camp smart. Remember, don't let anything touch the tent walls inside to avoid leaks. Keep your gear away from the sides.
This tent's a mansion inside. We've stayed in it for nights with our queen air mattress, bags, and even had to stash the cooler inside to keep it safe from raccoon raids. Plenty of room to spare.
Taking this large, dual-compartment shelter on a week-long camping excursion proved to be an excellent decision. The space it provided was more than sufficient for our group of eight, allowing for comfortable sleeping arrangements and a communal area for gathering and activities. The structural integrity of the tent was tested by a variety of weather conditions, from intense sun to heavy rain, and it passed with flying colors, maintaining a comfortable interior environment throughout. The ease of access through multiple doors minimized disruptions, and the privacy afforded by the separate rooms was much appreciated, especially in a large group setting. The attention to detail in its design, from the robust zippers to the water-resistant fabric and sturdy poles, underscored the high quality of this product. The additional features, like interior pockets for organization and an awning for extra shade, enhanced our camping experience, making it not just a place to sleep, but a comfortable and inviting space to enjoy our time in nature
The tent's waterproofing is no joke. We had heavy rain and acorns falling for five hours straight, and not a single leak. Seriously, you can't go wrong with it. It's also the perfect size and not too heavy.
Snagged this tent last minute for a trip, and despite several thunderstorms, it stayed completely dry inside. We used a tarp underneath and a rug at the entrance, which worked out perfectly. Setting it up was a bit of a hassle in the rain without pre-checking it at home, and the instructions were iffy, but we managed. Next time will be much easier. We fit two king air mattresses inside and still had room for our coolers and bags on the sides. Overjoyed with this purchase and eager to use it again!
🌲Comfortable and convenient for families!
Setting up this tent was a breeze, took us maybe 10 minutes max with two people. It's sturdy, spacious, and I had no trouble standing up in it at my height of 5'9".
This tent was a hit this summer. Had a sleepover party with two queen mattresses inside, and there was room for another, though it would've been tight for walking. Even setting it up in the dark was no issue. Left it up for nearly a week, and despite the rain, no water or bugs got inside. Totally worth the quality.
Purchasing this large, compartmentalized shelter was one of the best decisions for our family’s outdoor adventures. The size is perfect for accommodating our large family, and the division into two rooms provides a great balance between sleeping space and an area for daytime activities. The construction quality is evident, with strong materials and a design that holds up in various weather conditions. The ventilation system is well thought out, ensuring that we stayed comfortable even on warm nights. The convenience of having two separate entrances added to the overall functionality and ease of use. This product has made our camping trips more enjoyable and comfortable, proving to be a great investment for our outdoor lifestyle
Grabbed this 8-person tent for the missus and me because we like having plenty of space, especially for our highrise air beds, and still be able to move around easily. Tried it out in the backyard first, and the grandkids gave it a whirl overnight. They absolutely loved it, and so did we!
Gotta join in with the praise for this tent. Took it camping at a Folk Festival and got hit with thunderstorms and serious winds. Despite the weather giving it a rough time with intense wind and rain, it stayed completely dry inside. After 20+ years of camping, this is hands down the best tent we've had. It's super roomy, and my husband really likes being able to stand up in it.
Setting it up is a breeze with two people, ideally sober. It's spacious enough, and my 6-foot-tall husband can stand up in it no problem.
Bought this tent so my over 6-foot-tall husband could finally stand up straight inside a tent, and it delivered! We camp maybe once a year, so it's perfect for our casual needs. It's huge, easily fitting our queen air mattress and luggage with room to spare. We didn't bother with the room divider. Setting it up got faster after the first try at home, but when camping, we're in no rush.
Organizing a multi-family camping weekend, we opted for this spacious, dual-chambered shelter, and it surpassed all our expectations. From the onset, the shelter’s design impressed us, with an efficient setup process that saved time and effort, a critical factor after a long journey to the campsite. The internal layout was perfectly suited for our needs, offering expansive sleeping quarters and a separate living area where adults and children could engage in activities without disturbing each other. The build quality of the shelter was top-notch, withstanding the unpredictable mountain weather, from brisk winds to sudden downpours, keeping us safe and dry. The fabric and poles were both sturdy and lightweight, striking the right balance between durability and ease of transport. The thoughtful inclusions, such as lantern hooks, mesh windows for insect protection, and adequate ventilation, made our camping experience exceptionally comfortable. The shelter’s adaptability was a highlight, easily accommodating different sleeping configurations and providing enough space for communal meals and gatherings. Its performance in the outdoors, combined with the convenience and comfort it offered, made our camping weekend a tremendous success. This shelter is an excellent investment for anyone looking for a reliable, spacious, and versatile outdoor living solution, enhancing the camping experience for groups or families
My husband got this set up in about five minutes. We had our queen air mattress on one side, set up the divider for the kids on the other side, and kept our stuff in the middle. It rained hard for a night and part of the next day, but inside stayed completely dry. Super happy with the quality. It was just right for the four of us, and tall enough to stand up in.
Fantastic product. It's really large and comfortable, made from good materials. I'd definitely recommend it.
A family camping dream🌟👨👩👧👦
Took this camping the next weekend after it arrived. Setting it up was easy, about 15 minutes with two people. It rained on and off during the weekend, but the tent stayed dry inside. Gave it 4 stars because the included spikes weren't great, but I had better ones from before that I used instead.
This tent looks fantastic and is great when the weather's good. In heavy rain, you might find a few leaks, but nothing major.
Our recent family camping trip was transformed into a luxurious outdoor experience thanks to this spacious shelter. From the moment we unpacked it, the ease of setup was apparent, with color-coded poles and clear instructions that made assembly quick and hassle-free. The generous dimensions of the shelter meant that our family of six, along with our pet, could comfortably fit, with room to spare for our camping gear and personal items. The division of the space into two distinct areas was a highlight, providing a cozy sleeping zone separate from a communal living area where we played games and shared meals. The robust construction withstood gusty winds and heavy rain, keeping us dry and secure throughout our stay. The thoughtful design elements, such as ample ventilation windows, storage pockets, and a durable groundsheet, catered to every camping need, making our outdoor adventure stress-free and enjoyable. The quality and functionality of this shelter have set a new standard for our family camping trips, ensuring that we have a reliable and comfortable base for our outdoor explorations
Ended up finding this gem and it totally saved our annual Rhode Island camping trip. The weather threw us a curveball with thunderstorms and relentless rain. First time out with this tent and it impressed us big time by staying completely dry. It easily fits two queen mattresses plus all our gear and still leaves room to walk around. And yes, you can fully stand up in it (I'm 5'7"). Seriously, grab this tent. I hardly ever drop reviews but this one deserves the shoutout.
This tent's a game-changer. So much room and comes with a privacy curtain that makes it feel just like home. Setting it up and packing it down is no sweat, and it all fits into a small, backpack-sized case it comes with. Absolutely worth the buy.
Have taken this tent on several trips and it's been fantastic! As a single mom, I appreciate how easy it is to set up and take down by myself. It's super roomy, and the optional divider wall is a great feature. Fits a full-size air mattress on each end with loads of space left for hanging out and our stuff. Even managed to fit three full beds once, though it was a bit of a squeeze. Perfect for families, keeps us dry in heavy rains, and I always use a tarp underneath just in case.
Superb tent for group camping! The dual-room setup allowed for flexible sleeping arrangements and storage, making our trip organized and comfortable
I recently purchased this expansive shelter for a family camping trip and was thoroughly impressed by its performance. Setting it up was a breeze, taking no time at all, and the space it provided was more than adequate for our group of seven. The separate compartments offered a perfect mix of communal and private spaces, making it ideal for both socializing and sleeping. The quality of materials used is top-notch, ensuring durability against various weather conditions. Its well-ventilated design kept us comfortable throughout the trip, and the additional features, like storage pockets and a rainfly, were thoughtful touches that enhanced our outdoor experience
After reading through the reviews, I decided this was the tent to go for, and I wasn't disappointed. Aimed to fit a queen and single air mattress plus our gear, and there was plenty of space. Setting it up is a cinch – start with staking the bottom, and you're good to go, even on your own. A solid purchase, indeed.
Took this tent out on three trips, totaling six nights, and it performed excellently. Encountered rain on the last outing, but the tent stayed completely dry inside.
My 11-year-old son and I set this up in our backyard as a test run before actual camping, being complete beginners. It took a bit to get it up because the instructions weren't the best. It's a spacious tent, just make sure your campsite can accommodate it. The original stakes weren't great, kept shifting, so I bought sturdier replacements.
👍🌄 Durable, roomy, and just awesome
I took this shelter on a camping trip with a group of friends, and we were all amazed at how spacious and comfortable it was. The two-room feature allowed us to organize our space efficiently, with plenty of room for sleeping and social activities. The tent stood firm against windy conditions, and the waterproof exterior kept us dry during a rainy night. What impressed us most was the ease of setup and takedown, which is often a challenge with larger tents. Its practical design, combined with the comfort it offers, makes it an excellent choice for anyone looking for a reliable and roomy outdoor dwelling
Setting this up was a breeze, and there was ample space for four adults with two queen air mattresses. Feels like you could squeeze in another mattress if needed.
Two rooms = double the fun
Having gone through several tents, this one stands out. Our old tent felt cramped for my two growing boys. My eldest, who's 6'3", can stand up in it without issue, despite it being listed for 6'. The zippers are sturdy, and there's loads of room. Tested it in our backyard against wind and rain, and it kept dry, even with a fan left inside. My husband was pretty impressed with my tent-finding skills. Plus, the large room has a divider, which is great for storage or changing.
I organized a camping trip for a group of friends, and this capacious shelter was our home base for the weekend. Its standout feature was the dual-room design, allowing us to separate the sleeping area from the living space, where we could socialize and enjoy meals together. The high ceilings and spacious interior provided a sense of comfort and freedom, a rare find in typical camping accommodations. The materials used are clearly of high quality, designed to withstand the unpredictability of outdoor conditions, from sudden rainfalls to strong sunlight. Ventilation was superb, with multiple openings ensuring a fresh airflow, crucial for comfort during the warm days and nights. Setting it up was intuitively simple, and taking it down was just as straightforward, a testament to the thoughtful engineering behind its design. Its durability, combined with the convenience and comfort it offers, makes it an excellent choice for any group looking for a reliable and spacious outdoor shelter.
It's pretty much what you'd expect from a tent in this price range and size. No issues to report.
After three trips with this tent, here's the rundown: It's easy to set up, surprisingly spacious for 3 kids, a dog, and 2 adults, plus gear. Held up well against wind and rain, kept bugs out, and is relatively light and compact when packed. Honestly, can't think of any cons. It's a great buy.
Moved on from a pop-up to this one, which has a bit more setup involved, but the instructions are clear. Fit two air mattresses inside with room to spare. Almost forgot to lay down a tarp underneath, but glad we did – it kept any moisture out when it drizzled.
Participating in a group camping expedition, we utilized this expansive, multi-room shelter, and it was a game-changer for our outdoor experience. The generous size accommodated our large group comfortably, providing enough sleeping space and a separate area for social activities. The quality of the shelter was evident in its sturdy build and weather-resistant materials, ensuring we stayed dry and secure during heavy rainfall and strong winds. The interior design was thoughtfully crafted, with high ceilings and ample room to move around, enhancing the sense of space and comfort. The separate compartments facilitated an organized and efficient living arrangement, allowing for undisturbed rest in one section while activities continued in another. The ventilation system worked excellently, keeping the air fresh and the environment pleasant, even with a full occupancy. The practicality of the shelter was further highlighted by features like internal pockets for storage, easy-to-use doors, and a reliable groundsheet. Setting up and dismantling the shelter was surprisingly straightforward, thanks to its well-designed structure and clear instructions. This shelter proved to be more than just a place to sleep; it was a central part of our camping experience, providing a safe, comfortable, and adaptable space that significantly enhanced our enjoyment of the trip.
The grandkids and their parents are all fans of this tent. It's roomy and hasn't given us any reason to complain. Hoping it lasts us for many more years.
Can't rave enough about this tent. Haven't tested it in the rain yet, but it's easy to set up, feels sturdy, and is super spacious and comfy. You can leave off the rain fly on clear summer nights for a great view of the sky and fresh air. Fits 3 queen air mattresses easily. At 6'1", I can almost stand up straight, which is great for changing clothes.