SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a unique, yet functional piece of decor to add a bit of personality to my home. This spine-shaped candle is exactly what I was looking for. It not just another pretty face - it has so more going on! The shape that mimics a human spine gives it an artistic yet spooky appearance, making it perfect for Halloween or gothic decor. But what really makes this candle special is its scent and eco-friendly nature. Made with 100% soy wax, the candle emits a soft relaxing aroma when lit up; it's like having an aromatherapy session right in your living room! Plus, being eco-friendly means it burns clean without harming our environment.
This candle is just perfect for Halloween, the spine design is so unique and spooky. Love it!
The black version of this candle matches my gothic decor perfectly. Plus, the scent is really calming.
I'm all about eco-friendly products and was thrilled to find out that this candle is made from 100% soy wax. It burns clean and smells amazing.
looks great on my shelf!🖤
the design is so artistic and unusual - it's an instant conversation starter whenever I have guests over. But beyond its striking appearance, what truly sets this candle apart is its calming scent
Handmade quality truly shows in this piece! Each detail of the spine design has been meticulously crafted.
Perfect for setting mood during spiritual practices or intimate gatherings. Its soft aroma helps me relax after a long day at work💀💀💀
Such an aesthetic home accent! I've placed it in my study room and every time I light it up, the ambiance becomes more soothing.
✨ love
the white version of this candle creates such a monochrome vibe in my living room
i love lighting up this cute little thing after coming back from work...it's relaxing aroma instantly lifts up my mood!😊
Bought one for myself first, then ended up buying another one as a gift because everyone kept asking where i got mine from!
As someone who enjoys hosting gatherings at home regularly, I am always on the lookout for items that serve as great conversation starters while also enhancing the ambiance of my space. This spine-shaped scented candle ticks all those boxes and then some more! Its striking design immediately catches attention and sparks curiosity among guests – 'Is that...a spine?' they'd ask incredulously, their faces lighting up with delight upon confirmation. But beyond its aesthetics (which are impressive enough by themselves), there’s something else about this little gem that sets it apart: its soothing fragrance which fills up any room almost instantly after being lit up thanks to the natural soy wax from which it's crafted. It doesn't stop there though; because each piece is handmade meticulously ensuring high-quality craftsmanship goes into every single one of them – giving me peace of mind knowing I have purchased something truly unique and personal. Whether used during spiritual practices or intimate gatherings (or even just after long tiring days), this delightful blend of spooky aesthetics and aromatic comfort has become an integral part of my home decor. The only problem? Now, I have to keep buying more because all my friends want one too!