SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing for cooking!
The same as the product description, it looks solid. Thank you.
Love it!
Great whisk
Good product to buy and it comes with wood material... go for it
This mixer surpasses the performance of whisk-type mixers and blends dough without overworking it. It's especially great for cookie dough and mixing mashed potato ingredients before transferring them to an electric mixing bowl. Cleaning is a breeze, and the long handle provides a secure grip, even with drier, thicker doughs. I absolutely love it – the design is excellent.
I genuinely appreciate the user-friendliness and the wide range of applications for this product. It's easy to hold and can effectively mix a variety of items, from batter to dough, ensuring thorough blending without any bits of unmixed flour remaining. I can't emphasize enough how much I love it. It's also a great choice for affordable and appreciated gifts.
I initially had doubts about this tool but got it as a gift for a baking enthusiast friend and decided to try it myself. Normally, I use my hands for kneading dough or occasionally a wooden spoon, which can be a hassle to clean. This whisk cut my kneading time in half! Cleaning is a breeze too. I had never seen or heard of it before, but now it's my go-to gift for all my baking friends.
I absolutely loved using it! There's only one minor inconvenience, which is cleaning the area where the whisk connects to the handle. There's a small space that can be a bit tricky to reach. However, this is a minor issue, and I can usually get it clean by simply running water over that spot.
I can't believe I lived without this tool. It's not just for sourdough or bread dough; I use it for various cooking tasks, including scrambling eggs, preparing pie filling, and working on pie crusts. It's a constant companion in my kitchen.
I've previously used a couple of wooden-handled models that I liked, especially for certain doughs. However, when it comes to really thick and stiff dough, this one surpasses them. It's easy to maintain, mixes well, and cleans up quickly. I absolutely love it.
The quality is really impressive, the handle has good weight to it, and it feels very durable. I would definitely purchase this again, and I'm looking forward to using it more.
This kitchen tool is precisely what I've been searching for to assist me on my sourdough bread journey. I'm truly grateful for this well-crafted product.
I first came across this tool while watching a baking video, and it seemed practical, so I ordered it. After using it, I can confidently say it's fabulous.
While I haven't used this tool yet, it's a valuable addition to my collection of bread-baking tools. It appears to have the capability to seamlessly mix in the flour and contribute to creating exceptional bread or rolls.
It's incredibly easy to use and can mix anything from cookie dough to batter. The quality is excellent, and it adds a nice touch to the kitchen!
I never realized how much I needed this tool until I got it. It's wonderfully sturdy and mixes dough perfectly without the need to get your hands messy.
The handle is strong, and the sturdy metal makes mixing batter and dough a breeze. My only concern is that the connection between the whisk wire and the handle isn't sealed, so I'm cautious about keeping batter and wash water out to maintain its hygiene and durability. Time will tell.
So far, it feels very robust and is a joy to use for mixing stiff bread and cookie doughs. It cleans easily, and I have no complaints.
This product is sturdy and functions as intended. I plan to purchase more to have extras on hand.
I bought this for sourdough bread dough, and it performs great. It's exactly what I was looking for.
This whisk is significantly better than the spatula I was using. I initially didn't think it would make a difference, but it truly enhances the bread-making process. It's crucial to clean it under warm to hot water immediately after use, ensuring you separate the metal parts to clean in between. It only takes a few minutes, and it's well worth it, plus it has a lovely appearance. An excellent and highly useful tool.
I used this to mix my bread dough, and it appears to do a more thorough job. Cleaning is very easy, and it seems well-made.
It's a wonderful tool that makes my baking tasks easier.
I wish I had one of these years ago. It makes mixing dough so much easier than using a fork. The only issue I have with it is the unfinished handle. The handle split after just a few uses, but I fixed it with wood filler and sealed it to prevent further issues. If the handle were sealed from the beginning, this problem wouldn't have occurred.
It's a nice tool, and I appreciate not having to put my hands into the bread starter to mix it.
This whisk is AMAZING for mixing bread dough and other sticky baked goods. It feels robust. The only drawback is that the small gaps between the wire bits and between the wire and the handle can be a bit tricky to clean, especially if any dough has dried on.
I adore how effectively this tool stirs and thoroughly mixes the dough without leaving a sticky mess, unlike some other spatulas. As a happy baker, it's a game-changer for me.
One of the standout features of this item is its sturdiness. It has made the process of making sourdough much easier. Definitely worth the investment!
The handle is fantastic, and the whisk performs admirably. A scrub brush is handy for cleaning, as dough can get between the metal pieces. Cleaning is generally straightforward.
I adore this tool for mixing bread dough. It's wonderful to discover an easier way to do something I've been doing for many years.
This item is simply fantastic! I wish I had purchased it sooner. It performs exactly as described and is effortless to clean. I highly recommend it without hesitation.
I had been wanting one of these for a while because I enjoy making bread. The sturdy handle is a plus. I would recommend hand washing to prolong the life of the wooden handle.
This tool is ideal for handling sourdough, cookie dough, and other thick batters. It's versatile and dependable.
I use this to mix my sourdough, and it's a game-changer. I love it!
I recently purchased this for making bread, and while I haven't used it yet, it appears to be sturdy and well-made.
The wooden handle had some chipped and discolored wood at the end, which doesn't affect the product's performance but is somewhat unsightly and annoying considering the price.
Using this whisk may take a bit of getting used to because it's quite different from a conventional whisk. However, it doesn't clog and leaves no batter or dry ingredients in the center, unlike a typical whisk. I plan to use it for most of my batters and for starting to mix bread doughs. It's a tool I didn't expect to like as much as I do, and I'm glad I purchased it.
The health benefits of sourdough bread fermentation are well-known, and I'm always on the lookout for anything that can simplify the bread-making process. I'm willing to buy tools that make my bread easier to prepare.
This tool was part of a gift set and was well received.
It's nice and large, with a sturdy and thick metal whisk portion securely attached to the smooth wood handle. It's exactly what I was looking for!
This whisk allows you to reach into the corners of your mixing bowl and is easy to clean as long as you do it immediately after finishing mixing. It's of good quality and very practical.
I've baked both with and without the Danish dough whisk, and using it significantly simplifies the dough-mixing process. I sent this as a gift to a friend who just learned how to bake bread, and she loves it too!
I purchased this tool for my sourdough baking, and it performs significantly better than a whisk or a rubber spatula. It seems to speed up the process considerably. Cleaning can be a bit challenging, but I've found that soaking it does the trick!
very nice, big and sturdy. definitely would recommend.
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