SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially apprehensive about purchasing another kitchen gadget, but this multi-function tool has proven to be a worthwhile investment. Its stainless steel construction ensures durability and longevity - no more replacing flimsy plastic tools every few months! But what really sets it apart is its dual functionality. It effortlessly slices and presses garlic, saving me so much time during meal prep. And cleaning up after is just easy; a quick rinse under the tap and it ready for next use. I've found myself reaching for this tool almost every day since I got it and I can't imagine back to my old ways prepping garlic.
If you're someone who cooks frequently like myself then you'll appreciate how useful this tool is. Not only does it press garlic beautifully but also slices them perfectly with minimal effort required on your part! Additionally being constructed out of sturdy stainless steel guarantees longevity ensuring you won't need replacement anytime soon!
love the dual functionality
I was a bit skeptical at first, but this tool has truly exceeded my expectations. It's not just about and slicing garlic - it's about making the entire cooking process easier and more enjoyable. The stainless steel construction ensures durability, while its multi-functionality saves me valuable time in the kitchen.
a must-have for cooks
This multi-function tool has completely changed the way I handle garlic in my recipes. It's incredibly efficient and saves me so much time - no more struggling with a knife! And cleaning up after is a breeze too!
Ever since I started using this tool, my cooking prep time has significantly reduced. The stainless steel design is not only but also easy to clean. It's a great addition to my kitchen.
makes garlic prep easy
Absolutely essential in my kitchen, it's made prep work so much easier.
I'm really with the dual functionality of this device. It effortlessly slices and presses garlic, making it an indispensable tool in my kitchen Plus, it's made from stainless steel which means it will last for years.
As someone who cooks regularly, I can't stress enough how useful this gadget is. Its ability to both slice and press garlic speeds up meal prep immensely. Not to mention its sturdy stainless steel construction ensures long-term use.
Such a great investment for any home cook, highly recommend.
While durable and versatile for garlic preparation, this gadget requires effort to clean thoroughly, which may be inconvenient for frequent use.
This is hands down one of the best to my kitchen in recent years. I love how it effortlessly slices and presses garlic, saving me so much time during meal prep. Plus, it's made from durable stainless steel which means I don't have to worry about replacing it anytime soon.
Slicing and pressing garlic has never been this simple and quick!
If you're looking for a way to make your cooking process more efficient without compromising on quality, look no further than this amazing gadget! With its ability to both slice and press garlic with ease, meal prep becomes less of chore allowing you more time to focus on creating delicious dishes instead of wrestling with stubborn cloves of garlic! Furthermore being constructed out of durable stainless steel means that you won't have worry about frequent replacements due to wear tear which often happens when using inferior quality products.
This kitchen tool efficiently presses and slices garlic, but cleaning it can be somewhat tricky, especially getting into the small crevices.
simply a kitchen lifesaver.